If your Android device fails or is lost and you haven't saved your game progress in Google(Android) or Game Center(IOS) there may be hope for you.
Contact support here - https://portal.pixelfederation.com/en/trainstation2/support
with your email address, new Player ID also if possible your old Player ID and if handy the nickname you used in the game. The support team will try to help recover your account.
The response from the Support team will come to the email you provided. It take from a few hours to a couple of days to get that response.