[Linking accounts on different devices]

pixel_player895918608

I have this game on my Tablet which only has WiFi. I have a couple of other games on it I play, and I have those games on my phone also. That way if I’m not at home or have WiFi I can still play them. I just linked them to the same account. I tried that with this game, and it would not link them. I would have to play them as separate games. Is there a way to link them up?

alex775

Split and moved as not at all related to original topic, or indeed original entire forum section.

There is, and it's precisely to link the game on both devices to the same email or social media account. If you've already done this, then either there's a technical problem (maybe one device is Android and the other iOS?) or you've inadvertently connected them to different accounts. In either case you'll need to submit a support ticket and ask Pixel nicely to fix for you.

https://portal.pixelfederation.com/en/trainstation2/support

If you haven't connected one or other of the accounts yet, we can tal you through doing that.

pixel_player_990966483

alex775
Having similar problem.. When my old smart phone shut down.switched # over to my new phone. The TS2 app gave me a new account.. therefore lost all the special engines that I had acquired.. Just don't know how to link the two accounts..
Maybe support can add to the main menu for you to sign--in to your old account.instead of restarting all over again..

alex775

pixel_player_990966483 To the extent your problem is similar, then the solution is similar! The main menu option you're looking for is this one:

And if that doesn't avail you, this one:

Which will be the more successful and quicker option depends on various things.

Are your old and new phones are same OS, or different?
Did you previously 'connect account' on your old phone?
Do you remember what account you used?

pixel_player224229546

I have my current train station 2 game on my iPad. I want to be able to continue to use my iPad when I am at home but I would like to use my phone when I am away from home during the day. How can I connect my android phone to my account and switch back and forth?

alex775

pixel_player224229546 You'll need to contact Pixel support by way of a ticket, as it's not possible to do this directly when there are different OSes involved. I suggest that in the meantime you do "connect account" (as above) on your existing game, on your iPad in your case.