FOR ANDROID USERS ONLY
If your transaction was successful and you received the payment confirmation (including the transaction ID), please try to apply following measures in order to receive the purchased items:
- open your Google Play app and log out of it
- restart your device
- open the Google Play app, again, and log back in.
After this is done, please, open the game and leave it opened for a few minutes.
Unfortunately, in some cases this will not help and you will still not receive the purchased items.
As the information about the payment may be blocked by the data stored in Google Play cache, as a remedy to the issue, we would like to recommend you to clear the Google Play Store cache.
This can be done as follows:
- please, enter the settings on your device and click on ""Apps""
- then, please, find the Google Play Store app and tap on it
- select the ""storage"" and tap on ""clear cache"" and ""clear data""
You can find more detailed instructions on the following website: https://support.google.com/googleplay/answer/7512202 (section Clear Cache & Data from Google Services).
After the procedure with both ""clear cache"" and ""clear data"" is completed, please, restart your device (turn it off and on). Then, please, load the game and leave it opened for a few minutes.
We sincerely hope that this procedure will help to refresh the connection between Google Play and our game and thus help to resolve the issue.
In case you would not receive the purchased pack, please send us the payment confirmation (including the transaction ID : you can find the official receipt on pay.google.com. Proper instructions on how to find the Transaction ID (which is necessary for us in order to proceed with your request) can be found on this website: https://support.google.com/store/answer/6160235?hl=en) and confirm in writing that you followed both recommended troubleshoot procedures and we will do our best in order to help you.