All 102 friends have disappeared from my friends list

mobydoc

Was playing normally until about six hours ago.
All my international trains were ready to be resent to friends and contracts.
None of the Resend buttons were available on the trains that had previously been sent to selected friends.
Checking the Friends list shows Mr. Bill only.
Clicking on refresh friends and restarting the game has no effect,
according to https://portal.pixelfederation.com/en/profile/friendPlayers/me my account has 102 friends and 2 pending requests.
Please advise.

mobydoc

And no trains from friends have been received since the friends list was depopulated although express trains are appearing with their usual frequency.

Hoping that the Tech Department can see this forum and resolve this glitch!

Dynamo_Hum

mobydoc
Click on Support and send PF an explanatory Ticket ....

Ste_Di

mobydoc

https://forum.pixelfederation.com/trainstation/d/49031-friends-missing-fb-friends-synchronization

mobydoc

Ste_Di Thanks for that - did see that and experienced that culling.

This is affecting all friends whether derived from FB or Portal.

Express trains appearing normally, but no trains received from Friends.
No friends on Send to list for IT (only Mr Bill and myself).

mobydoc

This has happened again within the last hour

Was playing normally and pressed Update friends.
On restart all friends have disappeared.
Checking the Friends list shows Mr. Bill only.
All my international trains were ready to be resent to friends and contracts.
None of the Resend buttons were available on the trains that had previously been sent to selected friends.
according to https://portal.pixelfederation.com/en/profile/friendPlayers/me my account has 108 friends and 3 pending requests.
Please advise.

Sc00byUK

mobydoc How did they re-appear last time?

mobydoc

The last time it happened they gradually reappeared over a period of a few days as trains were received from a neighbour and then another neighbour and so on. After about a week they all suddenly reappeared and were back to normal.
But in the meantime using the [Refresh friends] button cleared the list - only made that mistake once!

This time the clearout was caused by using the [Refresh friends] button.

mobydoc

19 out of 108 friends are now on the list.
International trains have been received from 3 friends out of the 40 who would regularly receive International trains in normal conditions.

mobydoc

Using the [Refresh friends] button has been used as a test.
On restart all friends have disappeared.
Checking the Friends list shows Mr. Bill only.

mobydoc

Now operating with a full list of friends again after Tech Support arranged for a reset of my friendslist from their internal systems.

Eventually discovered that this was also the solution on the last occasion after looking back through my email history and sending another email.

Sc00byUK

mobydoc The 'Refresh Friends' button in game was supposed to do what the internal reset by support does. It was designed to stop quite a lot of support requests for that exact thing. In your case it obviously doesn't work quite properly.

mobydoc

The same thing happened again earlier this evening.

A request to reset my friends list has already been emailed to support.

mobydoc

Problem mentioned on https://forum.pixelfederation.com/trainstation/d/49031-friends-missing-fb-friends-synchronization/42

mobydoc

Reset by Tech Support has restored friends list.

Thanks to them for their prompt response.

Makes me wonder if there is an underlying problem triggered by updates.

pixel_player98802459

I have invited more friends today, and lost some existing ones in the process. This is not a new occurrence, I've had friends drop off the list before. It is quite annoying because some of the (now missing) friends are actually people I know in real life.

mobydoc

pixel_player98802459 People move on - the wider one's interests grow the less time there seems to be to fit in all the things we used to do to the extent that we would like to do them!

mobydoc

Having invested ten years in this game it will be difficult to wean myself off it, but unless that happens there won't be time to experience any of the new games that are beckoning!

pixel_player98802459

I don't class my time as an investment, the game is purely for entertainment as I see it. This is my second time around, I got bored after reaching level 1,000 last time, science fiction and trains do not mix for me so I'm not really interested in maglev or hyperloop.

This time there is more on offer after the 1K mark but I doubt it will be enough to keep me here. Having got bored of TrainStation last time I tried some of the other federation games but they soon paled.

Time to either seek new pastures or re-register and start from scratch a third time but using steam and diesel only, not even stringing up the knitting for the sparkies let alone going for the fantasy trains. That should make reaching the 1K mark a bit more interesting!