Game won't load?

Sc00byUK

Try clearing your browser cache.

Chrome

Firefox

Safari

Edge

pixel_player88933542

In my case this did not work.

pixel_player66196449

Same here - I get the Samuel Returns page, and it sticks there. Clearing the cache had no effect.

pixel_player85267849

same here

pixel_player66196449

Huh, after I accepted the Privacy Policy, suddenly I could Close the Samuel page. Quel coincidence!

pixel_player79453880

sounds like flash is not loaded or allowed

pixel_player20925318

My game wont load either. It does it after there is an update. I have checked everything including the Flash player. sometimes it will start up a few days after the update. This the 3rd or 4th time this has happened to me. I also don't have any problems with playing other games so I feel it has something to do with the updates.

pixel_player43987443

pixel_player20925318 I have the same issue.

pixel_player19203843

pixel_player20925318

pixel_player32543354

Tried the suggested steps still not loading in any browser or the game site. been 4 days now?

Sc00byUK

pixel_player32543354 At this point you should contact support who will, hopefully, be able to help you further.
Clearing your cache is just an easy thing to try if you are having problems and clears the issue up for most.

pixel_player20925318

I even tried to play the game on my tablet & it wouldn't load on it. So it has something to do with the game.

Sc00byUK

pixel_player20925318 You should send a ticket to support with as much information as you can.

pixel_player32475791

I can't play Train Station anymore on my mobile phone! The last update is responsible. Game terminates while loading with the "unknown error but we are working on it" message. That's it. It's too big for the memory, my mobile phone is too old but I won't buy a new mobile phone! My Samsung S2 is still perfectly working. And this was the only way for me to buy some gems... 🙁

pixel_player4206606

bitte um hilfe

pixel_player427057877

I installed TrainStation app to my Android phone (Samsung Galaxy A8) but it won't load. What do I do?

Sc00byUK

pixel_player427057877 Remove it, restart and try again. If that doesn't work contact support.

Also make sure your WiFi is working 😉

pixel_player62117643

My game loads 3/4 of the way, then stops loading. My browser cache is cleared. Never had this problem until today.

Sc00byUK

pixel_player62117643 should be OK now, I think.