Dear Captains,

Please note basic FAQs / rules when it comes to adding items to or removing items from your game:

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📌 I have purchased an offer for real money and I wish to have it refunded.

If you purchased an item or pack please, do not use the purchased item or pack and do not spend
purchased gems. Keep the material in the game and contact us HERE immediately. Pixel Federation s.r.o. directly refunds the price of the (gem) package(s) only if none of the items (gems) from the purchased (gem) package(s) were used for purchase of any items or features of the game.

You can find more information regarding this subject in our EULA

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📌 I accidentally purchased ship for gems and I wish to have it returned_

Please, report such accidental purchase within the next 48 hours via Support and leave the purchased items without using them. Used items can not be returned and you are not eligible for a refund (more information regarding this subject in our EULA).
When submitting your request, please let us know the exact date and name of the accidentally purchased item.
We would like to emphasize that this is not a standard service and reverting accidental purchases will be made only on an exceptional basis.

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📌 I accidentally upgraded a ship for gems (or other material) and I wish to have it returned.

Unfortunately, it is not technically possible for us to reverse this action and refund you gems or material. Upgrades of ships or buildings are not possible to refund due to the fact that this information is coded into the game and to remove any upgrade from a building or a ship is not possible as it would also rebalance your gameplay.

We would like to emphasize that this is not a standard service and reverting accidental purchases will be made only on an exceptional basis.

To prevent any similar accidents we would like to suggest you have always switched on the gem confirmation function. It prevents accidental gem spending by always asking for confirmation If you are sure about this spend.

if you are playing on a mobile device you can switch this function in the settings HERE
If you are playing on your PC you can switch this function in the settings HERE

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📌 I accidentally upgraded a building for gems (or other material) and I wish to have it returned.

Unfortunately, it is not technically possible for us to reverse this action and refund you gems or material. Upgrades of ships or buildings are not possible to refund due to the fact that this information is coded into the game and to remove any upgrade from a building or a ship is not possible as it would also rebalance your gameplay.

We would like to emphasize that this is not a standard service and reverting accidental purchases will be made only on an exceptional basis.

To prevent any similar accidents we would like to suggest you have always switched on the gem confirmation function. It prevents accidental gem spending by always asking for confirmation If you are sure about this spend.

if you are playing on a mobile device you can switch this function in the settings HERE
If you are playing on your PC you can switch this function in the settings HERE

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📌 I have purchased admiral cards pack and I wish to have it returned.

We are really sorry that you have not received the admiral cards you wished, but it is strictly forbidden to manipulate with the drop rates and contents from the packs.
Even though we would love to accommodate all your requests, we are not reverting any purchases in this case. It is not possible for us to revert a purchase of an item which contains a drop rate mechanic in order to preserve the fairness towards all players.
To check what you can expect in each package you can easily by clicking on blue "i" information button
Please always make sure that you checked the drop rates and that you are willing to take the risk to avoid inconveniences.

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📌 I have purchased a ship cargo offer with gems and I wish to have it returned.

We are really sorry that you have not received the items you wished, but it is strictly forbidden to manipulate the rewards from these chests. Even though we would love to accommodate all your requests, we are not reverting any purchases in this case. It is not possible for us to revert a purchase of an item which contains a drop rate mechanic in order to preserve the fairness towards all players. Please always make sure that you checked the drop rates
and that you are willing to take the risk to avoid inconveniences.

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📌 I exchanged an event materials/expedition materials in Market town and I wish to have it returned_

We are not reverting any purchases in this case. It is not possible for us to revert this trade by returning you an event material in order to keep our support service effective and of a high quality. Please be very careful when you are trading materials in Market town to avoid inconveniences. Always make sure that you have chosen the correct material you would like to trade and you would like to receive. Thank you for your understanding.

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📌 I accidentaly placed ship in Museum and I wish to have it returned.

Once the ship is placed in the Museum, we are not retrieving this ship from Museum.
Please note that Ships placed in Museum cannot be taken back from there, or exchanged for other ships. To prevent any similar misfortunate accidents we have placed here also a pop-up window to confirm if you are sure about placing this ship to Museum:

Note: Over time, the rules may be edited.