You definitely need to enter your settings and activate the gem confirmation button:
Once activated you will always be asked when you hit any gem-price button while trying to purchase an item from the shop, trying to upgrade a building and so on:
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GioachinoRossini settings and activate the gem confirmation button
👍 a great hint by GioachinoRossini
perfect thank you very much
Is there any way to undo an accidental purchase? There was a lag and I pressed the wrong button in the captains tab. I was scrolling, then suddenly I had purchased a captain worth 240 hard earned gems!
pixel_player24730702 you can try contacting support and politely explaining your mistake. Here's the link to submit a ticket with support: https://portal.pixelfederation.com/en/seaport/support
But the best thing to do going forward is to turn on gem confirmation in the settings window as it is set to off by default. This will cause a pop up to appear when you are about to spend gems and ask you if you are sure you want to spend them.
Thank you, I have switched it on now.
I am sorry for the very late reply on here, but the support team were very understanding. Thank you again for your help x
Click settings (the gear in the upper right corner) and there will be an option for "Gem confirm"
Make sure it is green/selected.