pixel_player24943046 Hello, and welcome to the forum 🙂.
Unfortunately, we are all players here, and may only be able to offer limited help. What I can say, is that I play the game via the iOS app, which is working fine on my phone. Hopefully, someone with experience of the Android app, may be able to offer you some advice.
To contact Seaport Support directly, and seek their help.
Go to: https://portal.pixelfederation.com/en/seaport/support
Do not type anything into the search box, but instead choose one of the options below, and fill in the form to raise a ticket. Try and provide as much information as you can.
Oh, and no need to apologise for your English - it’s good! And I hope you get the issue fixed 🤞