Players often post questions and report problems here in the forum that can only be dealt with by the Seaport Support Team. This means raising a support ticket, which is a simple task, although it can be confusing if you've not familiar with the process.
For any players in that situation, here's a summary. Please go here: https://portal.pixelfederation.com/en/seaport/support and then click on one of the four icons at the bottom of the page (see image below). This will give you the further option to enter the details of your question or problem, and you will get a response by email.
You should expect to receive a reply within 24 hours, although it's generally much quicker than that. At busy times like holiday periods, it may take longer ...
