pixel_player37041262 Hello, like @Graylady I’m afraid I’m a little confused by what you’ve written.
Do you mean the achievement ranks? If so, these get reset once each level is achieved - for example, you may have to get say 3 of something to gain the first level, then it’ll be reset and you may then need to get 5 or whatever for the next level. There can sometimes be confusion over how the achievements within the game work, but I have never come across any player who has not been awarded the achievement/rank when it is due.
Many of the other rewards within the game, such as level up rewards are credited just before the pop up announcement appears. It’s an unfortunate quirk of the game which can make it look like a player hasn’t received anything, as when they press collect it has already happened. Occasionally, there can be a lag with the severs, and the pop up can fail to appear, it which case reloading will credit the game with the ‘missing’ reward, even if the pop up never makes an appearance.