Last updated : 9th August 2022
Ahoy there Port Managers, August brought to us these issues:

Forced purchase of Supreme container in tutorial (fixed)
Missing Jobs for stamps in Delivery Challenge (fixed)
Glitching Trees
Bugged Magnate (fixed)
Lag in Rio

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1. Forced purchase of Supreme container in tutorial 📋

We have been notified by our new Port Managers, that after reaching Rotterdam the game forces them to purchase Supreme container for 150 gems - unfortunately this is a bug as that Supreme container is meant to be FREE as a part of the tutorial!
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The Fix 🔎

We have been informed by our team that this feature will be fixed in the upcoming update to a version 1.16.1 that is going to be available in the Store in the nearest days starting today 10th August 2022!

Also please note that the fix is getting slowly released to all of the Port Managers across iOS and Android devices to assure the stability of the update- because of that there is a possibility that the fix will reach you a bit later due to the processing policies from both Google Play and App Store, but we can assure you that it will arrive to your Port as soon as possible!

When it comes to the issue of spend 150 gems, we are still in a process of collecting the data and preparing the server on returning the mistakenly taken resources - we kindly ask for a bit more patience regarding the gems!

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2. Missing Jobs for stamps in Delivery Challenge

Once again we have been notified that some Port Managers are lacking Jobs for Stamps in the Delivery challenge that started earlier today at 5th August 2022 at 14:00 CET- we humbly apologize for the inconvenience!

The Fix 🔎

We have been notified that the issue with the jobs during Delivery challenge lasted until 1st July 2022 18:50 CET.

The issue has been already resolved by our team and all of the players should have their stamps tasks generated as long as they reload their game and collect up a special job task for 15 stamps as our apology for the inconveniences!

(Photo provided by Port Manager Sal Paradise)

After collecting up this special task you will unlock both of your normal Delivery challenge jobs and you can resume the challenge as usual!

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3. Glitching Trees 🌳

Some Port Managers encountered a new type of a visual bug- glitching trees that seemingly despawn and respawn in the same place, causing a flashing/ glitching effect! These trees have been observed to misbehave so far in San Francisco, Scandinavia, Le Havre and Rio!
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The Fix 🔎

Our team already got the report of this issue and is currently investigating the cause of this visual bug and is working on a fix for this situation! Unfortunately we cannot give an estimate, until when a fix for this situation might arrive to our Ports- please stay patient with us and the confused trees!

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4. Bugged Magnate

We have been notified by our Port Managers that they have encountered a bug while attempting to finish up a job from Magnate in all of the regions- in general this issue does not allow them to fully complete and claim their task after delivering all of the necessary materials!
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The Fix 🔎

Our team informed us that the issue with the Magnate has been successfully resolved and to apply this fix properly into your game you will need to make sure to update your game to a version 1.16.1. - with that you will be able to finally complete your Magnate tasks and use up his special factory produce!

Please note that the fix is getting slowly released to all of the Port Managers across iOS and Android devices to assure the stability of the update- because of that there is a possibility that the fix will reach you a bit later due to the processing policies from both Google Play and App Store, but we can assure you that it will arrive to your Port as soon as possible!

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5. Lag in Rio

We have been notified by our Port Managers both in our tickets and also on our social medias that before and especially after the recent patch the currently latest region RIO experiences lag and delay within the actions- we sincerely apologize for the slow-motion celebrations going on in this region!
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The Fix 🔎

We can assure you that our team knows about these lag issues and we have forwarded as much information as we have collected- our team is currently investigating the cause and reason for this performance drop only in the latest region!

Because of that we cannot promise you any fixed date until this issue will be resolved but we can assure you that our team is doing their best to find a reason for the laggy Rio!

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We apologize for the time that these issues have prevented you from enjoying your game!
If you have more info that you would want to share regarding these issues, let us know HERE- we will do our best to help!