Last updated : 24th June 2022
Hello there Port Managers, during June we are experiencing quite some technical difficulties- if you notice any errors or issues, please let us know on our support HERE, so we can forward the information and fix these issues as soon, as we can!
1. Missing Delivery Challenge
We have noticed that our small 2-days long Delivery challenge did not launch properly, as it should have started 21th June 2022 at 14:00 CET- we apologize for all of the inconveniences that the lack of Delivery challenge caused!
After throughout investigation our team discovered, that the live server did not get the memo for the start of the competition- sadly we will be unable to re-launch this competition in remaining timeframe!
We humbly apologize for the mistake and the time without the challenge- the next small Airport event will resume on time 24th June 2022- until then it is great time to finally fill back in the warehouses and increase your population!
2. Bug in Prestige competition 🏆
We have been notified on a new bug in the last week of prestige competition before the release of a new region- in this case Port Managers are unable to collect their prestige rewards from the Prestige Milestones, as it requires EP to proceed (that is the bugged part), as you can see in the screenshot below:
(Photo provided by Port Manager Anthony)
The fix 🔧
Our team is aware of the bug and currently in investigating the cause and the fix- we can assure you that no matter the situation, you will receive your Prestige rewards at latest Sunday or Monday, when the last Prestige competition ends!
3. Limestone requested instead of the Sugar Beet
We would like to apologize for the incorrect material that is requested in the Sugar Refinery location (r06 Le Havre). Currently, the magnate requires the limestone instead of the sugar beet. We will keep you updated.
The fix 🔧
Our team has fixed this issue - currently, all players should have the correct material (sugar beet) requested in the Sugar Refinery location!
4. Visual bug within factories 🐛
We have been notified about a special interaction that seems like an unfortunate and confusing visual bug- after collecting up the materials from the factories sometimes a "remnant of the item" or better said a "ghost of the material" stays in the same space where the collected item was, thus could possibly confuse the prepared items in the factories!
(Picture of the bug provided by dear Port Manager Bernhard)
The Fix 🔎
Our team is aware of the issue and is currently investigating the cause of this issue!
Meanwhile we had a confirmation that either changing your factories or instances within our game fixes the graphics back- make sure to regularly swap your instance, windows and factories to assure that only correct materials are being shown up!
We humbly apologize for the time that these issues have prevented you from enjoying your game and the inconvenience they have caused!