🌳 Tree Spree KB&I- June 2022 🌳

Alz_Pixel

Last updated : 22nd June 2022

Ahoy Port Managers, not everything can go green even during June:

1. Issues loading into the game- stuck at 75- 90% 🌾

More reports came about Port Managers having issues loading up into their games- usually getting stuck at 75-90% of the loading screen and no matter how long they wait, it does not progress anymore, as can be seen in screenshot below:

THE FIX 📗

Since this is not our first rodeo with this issue after update, we already know what works the best- important is to follow the step by step tutorial appropriate to your device. In case you did not bind your account to your App or Google Play Store we will do our best to help you search for it once again after the reinstall- you can contact us for that HERE!

To see the tutorial tap on the arrows of the device you are currently having the issue with to play the Port City Game!

⬇️ FOR ANDROID ⬇️

• Uninstall the Port City game from your device
• Clear any leftover cache and data from Port City app and your Google Play or App Store and restart your device to terminate all of the back processes
• Reinstall the game on the same device and wait for the installation to be completed
• Launch the game and load back in

⬇️ FOR iOS ⬇️

• Tap on your Home, then Settings and reach iPhone Storage
• Find the Port City game
• Tap Offload App
• Confirm your choice
• Tap on the reinstall the app again and launch it

🌳🌲🌳
We humbly apologize for the time that this issue has prevented you from accessing your game and the inconvenience it has caused!

Alz_Pixel

2. Bug with the Willow's Effort Event Pass 🦗

As you might have noticed from the game, we have encountered an issue during our small Willow's Effort event with our simultaneous Event Pass. Due to this issue we had to take down the Event Pass down a day before, exactly at 20th June 2022 at 14:00 CET, to assure that the stability of the game and tree Spree event.

Our team made the decision to keep the game and server up, but by doing this we were not able to let players complete their last job that could be transferred over- you still could finish up one more job from Willow, but the pinecone you would collect would not count towards the Event pass, as that one was already closed down by the server.

We have announced this information properly for all of the players above level 12 in in-game news as soon, as we found out about the issue, as you can see in the screenshot below:

Following Action 🌿

After the total end of the Willow's effort Event (with a small help of Port Managers) we managed to distribute by server all of the missing rewards from the Event pass (the data was taken straight from the database)- those rewards should have arrived into a special pop-up window for all of the affected Port Managers.

Sadly, when it comes to the last pinecone that some of the Port Managers collected after the forced end of the event at 20th June 2022 14:00 CET, it did not count in towards the total number of Pinecones anymore, as the Event pass was already expired in the database.

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We humbly apologize for all of the inconveniences, frustrations and confusion- we will try our best to fix those issues and once again sail in the right direction!
🙇