Last updated : 18th May 2022
Ahoy Port Managers, it is all sun and games until an issue arrives- but we are here to inform and help! This time during Sea Space Launch event we have encountered:
1. DEV ACCOUNT IN COMPETITION 🏆
During this competition we had reports of a player "Mallcontent", as they have reached 8015 EP point in the first round of the competition- clearly overwhelming everyone in the individual competition and also providing quite a boost for the overall Team Ranking of the UniverseY Team.
After investigation of this account we have found out that the account belonged to one of our new recruits to the Port City Team- they have taken a DEV account meant for testing the current and future features internally into a real game and competition, which gave the account quite a big advantage. It is not acceptable and fair for us to use such an account like this, which is why we only use them internally and are extremely sorry for this situation- but we are here to clear up the consequences!
• RESOLUTION 🔨
Our team has quickly removed the account with all of the point from the game to return the balance and fairness to the competition!
The EP collected by this player will be fully removed from our game along with the account- that means the players will lose the 1st place in the individual competition and also the EP points added to the total of the teams with be deducted as well- sadly the UniverseY will be losing some of their EP.
Also there will be some percentage and Ep changes to the requirement for 0.1% in the UniverseY Ranking Bracket- after all a leader with 8000 EP has fully exited the competition!
• REWARDS 🎁
When it comes to the rewards all of the affected players in the individual competition with the "Mallcontent" the players will be moved up a spot and receive their deserved and hard earned reward!
When it comes to the Teams competition, the EP will be deducted from the overall UniverseY points, but they will still remain in their 2nd place!
We once again humbly apologize for this situation and our mistake- we are thankful for your understanding of this matter and we hope that nothing like this will happen ever again- we want the competitions to be fair and square! In case there is something you want to share with us regarding this situation or rewards, you can do so by contacting us HERE!