Once again a new issue has emerged from the depths!
3. Ship Tycoon Competition Error with Gold Coins reward 🏆
This time around some of the Port Managers are unable to claim the Gold Coins reward from the Ship Tycoon competition without the game showing the Error pop-up window that directly forces them to restart their game.
THE FIX 🔧
We can gracefully announce that our team worked diligently on a fix for this issue- in general this issue with claiming the reward from the Ship Tycoon Competition lasted for approximately 2 hours until 25th April 2022 17:40 CET- the only requirement to fix the issue was to log back in into the game AFTER the fix went live!
When it comes to the rewards all of the Port Managers already received their hard earned and won Gold Coins with their first claim of the reward - in case you feel that there are any issues with that please contact us HERE on our support and we will gladly send you a sheet showing your Gold coins Movement!
4. Issues loading into the game- stuck at 90%⌛
We have received increased reports from our Port Managers (even from a Port Manager here @ReadyPlayer1 ) about having issues loading up into their games- usually getting stuck at 90% in the loading screen, without any further progression, as can be seen in screenshot below:
THE FIX ✅
In these kind of scenarios it is always important to check the available updates and in case there are none in your App Store please do as following troubleshooting:
Please clean up your Cache and Data (in case of iOS devices please Offload your App and reinstall it again) and restart the device afterwards
Please uninstall the game from your device and download it again using stable data or WiFi connection- this step always help with repairing any corrupted or missing articles that might have been in your game!
In case you did not bind your account to your App or Google Play Store we will do our best to help you search for it once again after the reinstall- you can contact us for that HERE! We humbly apologize for the time that this issue has prevented you from accessing your game and the inconvenience it has caused!