Last updated: January 31st 2022
1 . Video ads not working
Hello dear players, in recent time we have registered an increased amount of tickets from you reporting to us that the video ads do not work properly. We are really sorry for causing inconvenience.
Unfortunately, this is a known ongoing issue which we are trying to resolve. We are reporting this issue to the providers of these ads which are a third party to us. In case that you would experience this issue as well and you would decide to let us know about it we will really appreciate your cooperation.
We will need the following details regarding this issue:
- Exact model and type of your device
- What kind of issue you are experiencing? Does the video ad load? Or you can see a black screen? Or ad ends in the middle?
- Which ads are causing you this issue? Can you send a screenshot or a video of them? Even you can see a black screen, usually, in the corner, there is an icon or a logo of the provider of this ad. Thanks to that logo we will be able to identify the provider and report this ad.
- How often does this issue occur? Or how many times you have experienced this issue in a certain period of time
Again we would like to apologize for causing inconvenience.
Thank you for your cooperation and understanding.