Noddy51 Hi. I don't mean to be rude but this is the 3rd time you've posted this problem on the forum. From your wording it seems that you don't realize that this is a "player-to-player" forum, not their support site. Unfortunately PF gives the impression on their game pages that you'll get "support" for the forums but their personnel rarely interact here.
As I said in another reply to you, the only way to get PF to act on your problem is to submit a support ticket. Since the game isn't starting for you, the in-game contact is not available to you. You will have to use their web page. Their main page does not yet show "Port City" but a bit of trial and error gave me this link:
It wants a player id but since you cannot get the game to work at all you might have to fudge it a little. Good Luck.