I have lost my ac c

pixel_player72924444

I have lost my account I signed in and it had to start from the beginning I was at level 33I just spent $22 I don't know what to do

Crazyno

Hi there!
I am sorry to hear that.
When have you been online for the last time?
Do you remember your hero name/game world?
I will gladly check it out for you.

pixel_player80488039

Crazyno
I have lost mine too, my name should be Redmist, Red Glo or /and Red Mist. I am currently on I believe 5 worlds playing. thank you
Gloria

Crazyno

Hi pixel_player80488039
I'm sorry for the belated answer. I would recommend you to contact our game support. We are trying to reply within 24h and with help of our database, the chance of finding your account is pretty high. Thank you for your patience and cooperation!

Anthony

I've also lost my account; my name is Anthony the Giant, I was online yesterday 8/22/2018 at around 2p.m. I had just upgraded my palace to level 8; now your ****ing game wants me to start from level one; what the Hell gives? I was also part of an Alliance; Dark Society, this is the third time your bleeping game has kicked me out of this alliance. I want the shit fixed or I'll tell everyone I know to abandon this game!

Crazyno

Hi Anthony, Emporea game worlds always reset after 98 days after the Boss fight. You get your spot in the Hall of Fame and you can start a new game with new events and a new race. You can learn from your past mistakes and adjust your game strategy. Thank you for your understanding.

pixel_player27324523

Started app as usual. Pop-up screen for new policy, accepted. Started tutorial for new account on new server. Should have gone to chione where my acct is hero4816499 bilbo. How do I get it back?

Crazyno

Hi pixel_player27324523 ,
there is no going back 😉 in case the game world has ended.

pixel_player829430078

i lost account today my towers lv.20

Marjorie

Were you trying to log into the same world? Occasionally the game forgets where you were logged in. I started a new world and the next time I logged in it had forgotten. However I restarted the browser and refreshed the game and all was well.

pixel_player54178377

I lost my account yesterday2/12/20 I was level 30 Hephaestus world

Marjorie

Write to Support, they are usually very helpful. Give them all the details that you can (name, alliance, level, province etc)

pixel_player829430078

Helios i was on lvl 4 all my towers lvl 16 i was on it last b4 midnight

pixel_player9934322

lost my account .Name Richard Russert im on boreas hero name Richard

Marjorie

Please write to Support. Unfortunately they now only work during EU office hours Monday to Friday, but they do read everything and will help as soon as they can.

pixel_player39190532

I just got finished my report and this program froze I posted it even but was told it was not posted. what the heck goes on there. I want my game back over the last 5 years spend too much money for you to mess up like this, first, you got rid of flash player and we had trouble keeping our game going, now it is Facebook giving trouble No wonder I forget passwords, I keep sending new e_mail addresses and passwords, only to move to a new city, and loose paperwork with the information I need, give me a break, fix this yourself you got the smarts I'll never get. you have my original account there, I started with Diggy tried boats and trains but enjoyed Emporea best! I would very much appreciate if you and your crew of computer experts fixed this. sincerely yours-truly Hennie Kazemir

Marjorie

pixel_player39190532

I suggest that you write out your report on a word doc first then copy it to Support. They are the ones that can fix things