I have lost my account I signed in and it had to start from the beginning I was at level 33I just spent $22 I don't know what to do
Hi there! I am sorry to hear that. When have you been online for the last time? Do you remember your hero name/game world? I will gladly check it out for you.
Crazyno I have lost mine too, my name should be Redmist, Red Glo or /and Red Mist. I am currently on I believe 5 worlds playing. thank you Gloria
Hi pixel_player80488039 I'm sorry for the belated answer. I would recommend you to contact our game support. We are trying to reply within 24h and with help of our database, the chance of finding your account is pretty high. Thank you for your patience and cooperation!
I've also lost my account; my name is Anthony the Giant, I was online yesterday 8/22/2018 at around 2p.m. I had just upgraded my palace to level 8; now your ****ing game wants me to start from level one; what the Hell gives? I was also part of an Alliance; Dark Society, this is the third time your bleeping game has kicked me out of this alliance. I want the shit fixed or I'll tell everyone I know to abandon this game!
Hi Anthony, Emporea game worlds always reset after 98 days after the Boss fight. You get your spot in the Hall of Fame and you can start a new game with new events and a new race. You can learn from your past mistakes and adjust your game strategy. Thank you for your understanding.
Started app as usual. Pop-up screen for new policy, accepted. Started tutorial for new account on new server. Should have gone to chione where my acct is hero4816499 bilbo. How do I get it back?
Hi pixel_player27324523 , there is no going back 😉 in case the game world has ended.
i lost account today my towers lv.20
Were you trying to log into the same world? Occasionally the game forgets where you were logged in. I started a new world and the next time I logged in it had forgotten. However I restarted the browser and refreshed the game and all was well.
I lost my account yesterday2/12/20 I was level 30 Hephaestus world
Write to Support, they are usually very helpful. Give them all the details that you can (name, alliance, level, province etc)
Helios i was on lvl 4 all my towers lvl 16 i was on it last b4 midnight
lost my account .Name Richard Russert im on boreas hero name Richard
Please write to Support. Unfortunately they now only work during EU office hours Monday to Friday, but they do read everything and will help as soon as they can.
