LAST UPDATED: November 25, 2020

Dear players,

here is the list of the most frequent bugs and issues, which have appeared lately or still persist:

1.) UNABLE TO UPDATE THE APP ON iOS, THIS VERSION IS NOT COMPATIBLE WITH THIS DEVICE

If you have issues downloading the latest update and the following messages appear while trying to do so:

we are sorry to inform you that your device, unfortunately, does not meet minimum hardware criteria.

What does it mean?

Our app is using a technology, which does not support devices using less than 64-bit chip. There are a few devices, which have iOS version higher than the minimum required (iOS 10), but at the same time, they have only 32-bit chip. Due to this, although the iOS version is sufficient, the hardware does not meet the minimum criteria.

Unfortunately, we are not able to influence this fact, as the technology requires certain hardware criteria, which are not met in this case.

For this reason, we are sorry to inform you that in order to be able to continue playing Diggy's Adventure, it will be necessary to use a different mobile device or a PC.

Here is the list of the devices, which are, given this fact, no longer supported:

iPad 3rd Generation (Wi-Fi Only) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular Verizon/GPS) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular AT&T/GPS) - architecture: Apple A5X 32bit
iPad 4th Generation (Wi-Fi Only) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/AT&T/GPS) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/Verizon & Sprint/GPS) - architecture: Apple A6X 32bit
iPhone 5 GSM/LTE - architecture: Apple A6 32bit
iPhone 5 CDMA/LTE - architecture: Apple A6 32bit
iPhone 5c - architecture: Apple A6 32bit

Unfortunately, if you used to play the game Diggy's Adventure on any of the above mentioned devices, it will not be possible for you to use the same device for gaming purposes anymore.
If you wish to continue playing the game on a different device with your original game progress, please, contact our support and let us know the information mentioned in this article.

2.) ANDROID (GOOGLE PLAY) APP CRASHING, LOADING ISSUES, TROUBLES UPDATING, RESOLUTION ISSUES

There have been also a lot of reports from the players, who play the game on their Android devices.
Players report the following issues:

the game does not load
endless hourglass spinning while entering the location
issues with resolution
troubles updating the app
app crashing

If you encountered such issues in your game, please, enter the Play Store and download the latest update for your app. If there's no update, please, re-install the app - this will ensure that the latest version of the app is downloaded.
These issues should be fixed in the newest version of the app.
Don't forget to write down your player ID before doing so, in order to ensure that your original game progress wouldn't get lost 🙂

If the issues persist also after updating the app into its latest version, please, contact our support and let us know as many details as possible 🙂

3.) LOADING ON PC STOPS AT 39% AND GREY SCREEN APPEARS

If you play Diggy's Adventure on PC and loading stops at 39% and this is how is looks like:

please, try to use a different browser or try to load the game in an incognito mode (on Chrome, press ctrl+shift+N).

If this does not help, please, contact our support and send us a screenshot of the console.

How to do it?

While trying to load the game, please, click on F12 button on your keyboard and open the Network tab
Then load the game and wait until the loading bar stops moving
After these steps, please, provide us with a screenshot of your whole screen.

This might help us to find out the cause of the issue - thank you for your cooperation!
We are doing our best to resolve this issue as fast as we can 🙂

4.) DEMOIRGON'S REALM - ERROR WHILE STEPPING ON THE BUTTON AT THE YELLOW LASER AREA

Have you encountered an error like this?

If so, please, contact our support and we will help you out 🙂

🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸

Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀

Stay safe, diggers! ❤