Last edit on August 23, 2022
1.) PC - players having issues loading the game
Recently, we registered an increased amount of queries about players not being able to load the game on their PCs.
The following message is displayed:
Our tech team double-checked the matter and we can confirm that we don´t register issues on our side, which should cause this. The issue seems to be happening on the Chrome browser.
Should you experience this issue as well, please try to:
Turn off+on the hardware acceleration in Chrome
Eventually, in case the hardware acceleration option doesn´t help, please try to adjust the angles option according to the following instructions:
- type chrome://flags/ to your chrome browser - http://prntscr.com/UGcdAHGRRgSe
- type Choose Angle to the search bar - http://prntscr.com/qu170z
- change the angle option on D3D11 and hit the Relaunch button - http://prntscr.com/l9d55FMjyCep
In case this particular angle (D3D11) doesn´t work for you, please check the other options as well.
The option can always be set back to default or to the option you had there before.
Good luck, and should you have further issues, please let us know 🤞😊
2.) PC - issues with the ads in the game
We also registered an issue in the PC version of the game, where the ads don´t start as supposed to.
Reportedly, players are able to click on the "get 2x more!" button but the ad actually doesn´t play and it´s only possible to claim the regular reward.
Our tech team managed to find an issue here and the issue was resolved.
However, there was another issue with a specific ad on a Super People game, which couldn´t be closed.
This issue was forwarded to the ads provider so it can be double-checked and fixed or removed if necessary.
Also, previously, when the Seaport ad was displayed, it was possible to click on the ad and get the doubled reward instantly.
At the moment, the ads have a timer and regardless of whether you click on the ad or not, it´s necessary to wait for the timer to run out so the reward can be doubled successfully.
In case players click on the ad before the timer runs out, the reward won´t be doubled.
Please note that on our side, we´re doing everything we can to forward all the issues to the third-party ad providers and get all the issues fixed asap.
Last but not least, we can confirm that all the regular rewards for completing a location/quest are added properly. The regular rewards for completing quests/locations are added automatically immediately after the location/quest is completed, even in rare cases if the pop-up window in the game doesn´t inform about it.
Should you register further issues with this, please let us know 🙏
Thank you for your patience ❤
NOT A BUG
1.) Postcards Special Week - different price of Green Rings
Players reported a bug in the Shop regarding the price of Green Rings in the Postcards Special Week.
We forwarded the matter to our design team and we can confirm that this is not a bug.
The recent research of the collected data showed, that the price of the green rings in this Postcards SW was undervalued until now. Since we recognized this discrepancy, the price was adjusted accordingly.
Thank you for your understanding 🙏
This article contains the most common issues that have occurred lately.
If you encounter any other issue in your game, please, let our support know and we will be glad to help you out 🙂
Stay safe, diggers! ❤️