Last edit on August 2, 2022
1.) Summer Builder 5 - Event completed but quest progress shows 8/9
A few moments ago, we received a report from a player that the Summer Builder 5 was completed but the quest status in the player´s game says 8/9.
Our tech team checked the matter and the issue was caused by not clearing all three event repeatable locations at least once.
Fortunately, this doesn´t prevent you from collecting and using the Golden Ticket, however, the event is ending soon and if you´re experiencing this issue and you´d like to have the quest status 9/9, please make sure that you cleared all three repeatable locations in the Builder event at least once.
Good luck, thank you for your patience and understanding and have a nice day! 😊
2.) Terra - Old Submarine - error message pops up after pushing urchins in the holes
Shortly after the update was released, we registered an issue in the location Old Submarine which causes that after pushing the urchins to the holes, an error message pops up and the game reloads.
The matter was forwarded to our tech team and they´re working on a fix at the moment.
Thank you for your patience 🙏
3.) Double Production Week - due to technical difficulties on our side, the DPW is postponed
Unfortunately, our tech team discovered discrepancies within the setup of the Double Production Week which caused that the DPW had to be postponed.
Currently, we´re not able to tell when the issues will be fixed and the DPW released.
We´d like to sincerely apologize for any inconvenience this may have caused, thank you very much for your patience and understanding in this matter, and should we have any updates in this matter, we´ll let you know in this article 🤞
Please 🐻 with us 🙏
This article contains the most common issues that have occurred lately.
If you encounter any other issue in your game, please, let our support know and we will be glad to help you out 🙂
Stay safe, diggers! ❤️