Can‘t deliver eggs - PLEASE RELOAD, SHOULD BE FIXED! - PixelFederation

Can‘t deliver eggs - PLEASE RELOAD, SHOULD BE FIXED!

pixel_player252098058

i can't move out

SkoRen

pixel_player252098058

Contact Pixel Support.

In the game settings menu (⚙️) there is a SUPPORT button, on the page that opens scroll down and select the TECHNICAL category and then BUGS & ISSUES. Fill in the form, you can upload a screenshot in the ATTACHMENTS. Once sent, you will receive a message with a TICKET NUMBER; this is confirmation that your message has been received.

pixel_player791236644

pixel_player252098058 I can't even get the eggs. Or the ingredients in the other special for the cheese.

MadameCurie

I pin this thread for now as we have several reports about this.

Edit: NO NEED FOR FURTHER TICKETS TO SUPPORT!

PLEASE RELOAD, THE ISSUE SHOULD BE FIXED!

I still leave my original message(s) ⬇️ intact. End edit.

@ all: Please contact pixel support about it, that is the quickest way.
Follow SkoRen‘s description or use this instruction with pictures:

https://forum.pixelfederation.com/diggysadventure/d/190728-how-to-contact-pixel-support

As soon as we have further info, we will post it in here.

pixel_player385032192

Gosh. Exactly my trouble now. Looking everywhere & find no solutions 😐

MadameCurie

pixel_player385032192

We are collecting reports about it for a couple of minutes now.

So far, the only solution is contacting pixel support, see above ⬆️

They need to know it to react. Here is just the public player forum and we can’t fix anything.
I forwarded all your reports and will report every info that I get immediately here.

For me, the delivery of the second batch worked fine. I did that like three hours ago.

Edit:

pixel_player264246248

pixel_player31764864

Thanks for adding your voice in here. Your posts came while I was typing.

Please all of you contact support as described above.
Hope they will react and fix it soon.

pixel_player264246248

Same problem here.
Everything was fine, but the app crashed while delivering the eggs.
After re-loading the game, everything is stuck.
I have the eggs but I can’t reach the cook

pixel_player31764864

My problem too atm! :-(

pixel_player36697949

Same for me. Unable to deliver the 60 eggs.

MadameCurie

pixel_player36697949

Thanks for that feedback. So it‘s not only the second batch affected… ☹️

pixel_player22664321

👍

pixel_player22664321

Ditto. Tried reloading, same. Ticket submitted.

pixel_player22664321

The problem 'seems' to be that the block above the far left of the counter is no longer an empty space.

MadameCurie

pixel_player22664321
I forwarded that to pixel‘s CMs as well. The more info, the quicker the fix, I hope.

Edit: I just wanted to check that on my own game, but I saw that I had moved my Diggy close to the cook already, in preparation for the next delivery (that will be tomorrow evening). Now I‘m frightened to move him away…

Will check with my second account.

pixel_player22667066

I can't deliver eggs either, and just to add to the fun I now can't submit a ticket either!

MadameCurie

pixel_player22667066

Thanks for adding your voice in here.

I got a response by a pixel‘s community manager already, so thankfully they noted it quickly.
Thanks to our combined effort to flood them with tickets and reports 😉

The tech team is already working on a fix.

MadameCurie

Pixel confirms that the tech team is working on a fix.

Leebee

I too have this problem that started with making the second batch & now can't seem to move out towards delivering the 2nd eggs' dish.

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