pixel_player417196746 This is the advice Support gives in such cases:
Special pack payed but not received
“I purchased a special pack on Google Play, I was charged, received an invoice, but the special pack was not added to my game.”
Although this issue is very rare, unfortunately, it may occur.
As the information about the payment may be blocked by the data stored in Google Play cache, as a remedy to the issue, we highly recommend to clear the Google Play Store cache. This can be done as follows:
Please, enter the settings on your device and click on "Apps"
Then, please, find the Google Play Store app and tap on it
Select the "storage" and tap on "clear cache" and "clear data"
You can find more detailed instructions on the following website: https://support.google.com/googleplay/answer/7512202 (section Clear Cache & Data from Google Services).
After the procedure with both "clear cache" and "clear data" is completed, please, restart your device (turn it off and on). Then, please, load the game and leave it opened for a few minutes.
This procedure should help to refresh the connection between Google Play and our game and thus help to resolve the issue.
For further information, please, contact our support.
