I try to find out more about winter builder key issues with pixel‘s community managers.
What I don’t understand:
pixel_player541630235 I've completed all the floors for the winter builder 100%, but the game didn't give me the first or second floor keys.
Do you mean that you cleared all igloo floors? How could you get to them, if the entrance to the first floor was locked? For all other floors you need to access the first, then the second and so on.
Edit: That was stupid, forgetful me, sorry 🙁. Of course you can access all floors. I forgot that it‘s a two-step-process: Blocking person vanishes, you enter a floor and after some steps you need the key. So it‘s perfectly possible to enter all floors without entering the key-protected part of one floor.
And I thought it was impossible from the game mechanics, to miss out on a key, because you get THEM really only one after the other. So no way to have, say 4 without 3. Turns out, it‘s possible due to an error in the game:
So the best part of this non-brillant post was, to suggest to contact support, as Roeland had done right away 👍
Or do you mean that you could clear all but never saw the keys 1 and 2 in your inventory when you were saving them for opening the igloo when it was finished?
Those keys are shattered all around the miscellaneous tab, they are sometimes easy to overlook in between all the other keys in there.
And then, when you visited the igloo floors, you used the keys, so if you cleared 100%, there should be no igloo key left in your inventory.
So I guess I didn‘t get it right what you mean with „completed all the floors 100%“.
Do as Roeland said and see if you claimed the achievements in the museum.
Let support help you quickly, time is running out.