pixel_player614277840
Personally I don’t have such problems and the huge majority of players that I know of also don’t have any.
However, as there are a couple of such reports here in the forum in the last days, 8 will forward them to pixel‘s community managers.
Still you should check possible causes on your end with the following list.
You write in the player‘s forum, so we can’t access your game.
Pixel support can, but before you contact them, it‘s advisable to check some basic trouble shootings to rule out problems on your side. (Which in no way says „your fault“ 😉)
Prepare for a long list, see, what you have tried already and what you still could do. Contact data to pixel support are at the end.
Make sure you are running the most up-to-date versions of the game, Facebook, Google Play, browser, phone/device/PC operating systems, etc. (Depending on what you are playing through).
Try clearing your cache, cookies, history, etc (if you can do this).
You can also try uninstalling & reinstalling the game, Facebook, Google Play, browser, etc. (But ONLY do this if you have your player ID number & game progress registered with either your email address or Facebook account).
Another thing is to free up space on your phone/device/PC by deleting all unused & unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, closing all browser tabs, etc.
When you are trying to install, open & play Diggys Adventure....make sure it is the ONLY application operating/running on your device at that time....so it has 100% dedicated use of your device & internet connection.
Have you recently downloaded, updated or changed any settings in your router, firewall, browser, antivirus, adaware, ransomware, pop-up blocker, cookie catcher or other security type software?
You can also try other things like:
1️⃣ Log out & log into the game/Facebook/Portal/Google Play, etc.
2️⃣ Turn your phone/device/PC off & on again.
3️⃣ Turn your internet connection/source off & on again.
4️⃣ Try using a different internet source (Wi-Fi or mobile data).
5️⃣ Try using a different browser.
6️⃣ Try putting browser into incognito/private mode.
7️⃣ Try using a different phone/device/PC.
Another option is to try playing through Facebook/Google Play/Portal instead of the mobile game application or vice versa.
Also check out the many Known Bugs & Issues threads that Pixel has posted in this forum section below....as there certain devices that are no longer compatible with Diggys Adventure
https://forum.pixelfederation.com/diggysadventure/d/188184-known-bugs-issues-week-5
https://forum.pixelfederation.com/diggysadventure/d/187392-known-bugs-issues-week-49
If none of these suggestions assist you....then I recommend that you contact Pixel support directly.
There are 3 different ways to contact PIXEL SUPPORT.
Remember to check your email spam/junk folder for replies.
Another way to check if you have received a reply is to search your email for keywords like "Pixel" or "Diggy".
Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them.
1️⃣ You can contact Pixel support directly through your game settings menu.
2️⃣ You can also contact Pixel support directly through this link.
Do NOT type in the white search box....scroll down to the categories written in BLUE.
https://portal.pixelfederation.com/en/diggysadventure/support
3️⃣ You can also send an email to Pixel Support directly through this email address.
If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu.
support@diggysadventure.com
Summary by HappyHaze
