4 times in a row, I've gotten an Error, please restart game - Server error.... never get past the opening screen. This is a Tuesday, and I figure it might be this week's game update that is causing this but how do I get by it? Am on a Mac (10.14.6 Mojave) in Firefox browser.
It is a Known Bug & Issue.... Pixel has already supplied an official thread in the News & Announcements section of this forum.
It's a great idea to check out the News & Announcements forum section FIRST to see if Pixel has given any official threads like.....Known Bugs & Issues....Updates & Changes.....New Events & Features....etc
Refer to Point 4 in this official Known Bugs & Issues forum thread by Pixel in relation to the same issues you are having
I have the same problem, can't play anymore😭😭 I even delete the cache and still it doesn't work.
Will be fixed soon, little patience
Roeland Thank you!
Is this just a mobile issue? Problem is, I cannot even try accessing the game on the portal because I would first have to log out of my mobile game, which I cannot do because it won't stay open!
Urgently need this to get fixed.
Who should we tag about this ? @RichardPixel @SlankaPixel @Roeland @ROMI
AllMenAreIslands Support is aware, all devices. Little patience
Hello. Since the Halloween 2021 update, impossible to launch the game I am asked each time to relaunch
fabfac Just like everyone else. Read posts above yours.☝️
Clicked to load Halloween 2021 and it came up with an error and had to click to reload. Now game won’t load at all, keeps saying server error.
Anyone having this problem?
impossible d ouvrir Halloween 2021 Merci
Hello, I've been trying to log in to the game but always the same message appears, I've already forced stopped and cleared cache, the same message keep appearing, I need help please!
On start up I keep getting the same message to restart the game. But nothing happens. This a screenshot of what I’m getting.
Angieq That's the exact one I'm getting too.
I try to log in, and get a "No Internet Connection" message. However, I am connected to the internet. I've cleared my cache, restarted my phone...nothing works. The game loads to about 30% when the message (no internet connection) appears again.
Still not fixed.
I have absolutely exactly the same issue! I just came here cause I wanted to post exactly the same printscreen from my android. It sucks but I'm just so happy I'm not the only one. Hopefully we'll be able to log in soon (and I guess I don't have to report it to PF as it seems it some general issue) 🍀
I think it is working now 😃
j'ai aussi ce problème je ne peux pas jouer et Seaport fonctionne donc cela provient du jeu lui-même :😕
It seems the servers are having major issues today. I cannot get the game to play for any length of time. Only 30 secs or then the server error pops up prompting to restart the game.
Screenshot of one of the messages.
Unfortunately there is a known problem, pixel is working on a fix:
Edit: Should be fixed now.
Next Edit: Down again, unfortunately. Pixel is working on it again.