I have just spoken to the Pixel Community Managers in relation to the issues you are having.
If you are still having issues with this problem....the Community Managers have asked me to advise you to submit a Support Ticket.
If you have already submitted in a Support Ticket but you have NOT received any response....please post your Support Ticket Receipt Number here so we can follow it up.
If you have NOT got a Support Ticket Receipt Number.....then please submit another Support Ticket & post your Receipt Number here
Thank you for your patience
There are 3 different ways to contact PIXEL SUPPORT.
Remember to check your email spam/junk folder for replies.
Another way to check if you have received a reply is to search your email for keywords like "Pixel" or "Diggy".
Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them.
1️⃣ You can contact Pixel support directly through your game settings menu.
2️⃣ You can also contact Pixel support directly through this link.
Do NOT type in the white search box....scroll down to the categories written in BLUE.
3️⃣ You can also send an email to Pixel Support directly through this email address.
If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu.
⭐⭐⭐⭐ IMPORTANT NOTE ⭐⭐⭐⭐
If you contact Pixel Support via Points 1 or 2 above:
🅰️ You WILL receive an automatic Support Ticket Receipt Number that will appear in a pop-up Confirmation Window immediately after you submit your Support Ticket....it is a good idea to record this number.
🅱️ You will NOT receive an automated response email.
If you contact Pixel Support via Point 3 above....you will NOT receive either of these:
🅰️ An automatic Support Ticket Receipt Number.
🅱️ An automated response email.