New Phone

If you don't have any Support Ticket Receipt Numbers.....I suggest that you send another Support Ticket..... make sure that you record the Support Ticket Receipt Number.

Then I suggest that you post that Support Ticket Receipt Number here & then we can try to follow it up with the Pixel Community Managers.

There are 3 different ways to contact PIXEL SUPPORT.

Remember to check your email spam/junk folder for replies.

Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them.

1️⃣ You can contact Pixel support directly through your game settings menu.

2️⃣ You can also contact Pixel support directly through this link.

Do NOT type in the white search box....scroll down to the categories written in BLUE.

https://portal.pixelfederation.com/en/diggysadventure/support

3️⃣ You can also send an email to Pixel Support directly through this email address.

If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu.

support@diggysadventure.com

⭐⭐⭐⭐ IMPORTANT NOTE ⭐⭐⭐⭐

If you contact Pixel Support via either Points 1. & 2. above....it's a great idea to record the Support Ticket Receipt Number that will automatically appear in the pop-up Confirmation Window immediately after you submit your Support Ticket.

If you contact Pixel Support via Point 3. you will NOT receive either of these:

A Support Ticket Receipt Number.
An automated response email.

MadameCurie

You can see if you did everything correctly if you get a ticket number. Do you have that? If not, do the steps described in the first link above. I did it myself numerous times and you always end up with a ticket number. Then they reply usually within 3 working days. After that, if you don’t have an answer, post the ticket number here and we will take further steps for you.