Team chat issues

DiveBohol

Today I noticed my team chat board empty, as if all chat messages had been deleted. I sent a brief message and it didn't appear. Material requests show but I can neither post a message or see other's messages. I tried searching "Team Chat" here in the forum but saw nothing indicating others having this problem. I'm playing the Android version on my Samsung Galaxy View tablet.

Abhi

DiveBohol I haven't seen this report earlier either. If you're logged in, you can try a reinstall of the app to see if that helps. After that if you still experience this, please report it to support: https://help.diggysadventure.com/newticket
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SkoRen

DiveBohol
Android - App version 1.5.521
Chat works on my Nokia

MadameCurie

DiveBohol

For how long did you wait when the chat seemed empty?

I ask, because I have that sometimes, that it appears empty. It sometimes takes what feels like some minutes to show the messages again. Usually I‘m bored before that and leave.

wolfmom21fl

DiveBohol My chat is doing the same thing. I am playing on a Win 10 PC using Chrome beta thru FB portal. I tried sending a message and that didnt work either. The help requests are posting but not messages

DiveBohol

CactusFlower MadameCurie SkoRen Abhi I discovered what the issue is. Yesterday I was replying to chat messages with no problem but several hours later the chat page was blank. I then realized that the only thing that had changed was that I had connected to a VPN. I closed Diggy, closed the VPN, and reopened Diggy and all the chat messages were back. So, the same way using a VPN changes all buyable items to -. - - it also removes all chat messages and doesn't allow any to be sent (messages I send w/ VPN active don't show up with it off).

CactusFlower

MadameCurie
Sometimes mine don't show up until I actually leave the chat feature, move to team players and then back to chat. I don't know if I just need to wait longer but sometimes I'm not a very patient person...😁

gamemaster

DiveBohol
Interesting theory but we have always used a vpn and have not had this issue you are having.
When the chat page was blank did you refresh the game to see if that fixes it?
I do get a blank chat now and then and it fixes itself in time.

MadameCurie

gamemaster I do get a blank chat now and then and it fixes itself in time.

So it is with me.

And I never do this VPN, at least not that I‘m aware of. Had to google that 😄

DiveBohol

@gamemaster @MadameCurie There may be more to it for me than you. I am from the US living in the Philippines. Google somehow recognizes me as US, but my "official home" location as the Philippines, and it is this that has caused problems. With a VPN in use, I am unable to access Play Store, YouTube, and other Google owned apps, except Chrome. Although I may be connected to the US, I am unable to buy things in games like Diggy and costs are shown as -.-- and not USD. But off the VPN game purchases can be made and are shown in USD even though I'm connected through the Philippines. I have a USD Google gift card i cannot use because of these stupid Google "rules." And yes, I've tried backing out and reentering the chat. As of yet, nothing brings the chat window back when I'm on a VPN.

Happy-Haze

DiveBohol

Just a thought.....might be a silly suggestion.....but are you able to access/use a different VPN service?

DiveBohol

Happy-Haze If you mean VPN provider, not unless I use a free one which is discouraged because they're free because they sell whatever info needed to sign up. If you mean location, yes. But I haven't checked the chat while connected to a non-US location. I did notice another thing however. I mistakenly clicked the VPN quick-connect button and was connected to Hong Kong (it always connects me there, I don't know why). While connected to HK whenever I had an achievement or completed a mine location which could be doubled, the doubling option was never presented. I lost 580K XP on a Superhero 3 location because I couldn't double. Once I disconnected from the VPN the doubling options were back. Weird.

Kumari

Chat is blank for me for over a week now (on PC, either via Portal or Facebook). I do use VPN, but it worked fine with VPN on before.