LAST UPDATED: August 25, 2021
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) "Content no longer available" window pops up on Facebook
On August 24th at around 05:00 CET, players started reporting an issue about getting a pop-up window "This content is no longer available" when playing the game on Facebook. You can see the window below.
The game itself is playable but the window keeps popping up every minute or so.
Currently, the issue is being investigated by our tech team. 🤞
So far, we can confirm that there weren´t any changes made on our side, which would cause this.
Also, according to the reports, this issue occurs on Facebook in several different games, therefore, most probably, this issue originates on Facebook's side.
However, should we have any news regarding this issue, we´ll update this article. Please 🐻with us.
Last but not least, should you experience this issue, please start the game on our portal in the meantime as the issue doesn´t occur there - https://portal.pixelfederation.com/en/
EDIT: It was confirmed that the issue originated on Facebook´s side and it should be resolved by now.
Thank you for your patience 🙏
2.) Teams - material request disappearing from the chat
Unfortunately, recently, we´ve been receiving reports from players about the Teams material requests disappearing from the Teams chat.
We register several cases of what is happening at the moment:
- Some players don´t see the notification when they received the materials in Teams. Please note that the notification should display only if you´ve been offline when your teammates approved your material request.
- Some players will get an error after the notification about received materials pops up. We can confirm that this is an issue and it was passed to our tech team so they can fix the matter.
- Some players are not able to see the chat messages or the material requests in the chat. This issue is being currently investigated by our tech team.
We´re truly sorry for the inconvenience this may have caused and we´ll do our best to fix the matter asap.
3.) Terra - Missing tile in the Arctic Ocean location
We´ve been getting reports from players that they´re missing a tile in the Nanook´s Arctic Ocean location.
Unfortunately, we can confirm that there is an issue here and it´s being currently investigated by our tech team.
Should we have any news in this matter, we´ll update this article.
Thank you for your patience and understanding 🙏
EDIT: The issue in the Arctic Ocean was fixed for all new players.
For all players who already experience the issue will, we´d like to kindly ask you to contact our support and we´ll help you with the issue manually as soon as possible. Thank you for your cooperation in this matter 🙏❤
This article contains the most common issues that have occurred lately.
If you encounter any other issue in your game, please, let our support know and we will be glad to help you out 🙂
Stay safe, diggers! ❤️