Is Teams broken today?

pixel_player8009178

I haven't received any items from the Teams page today, and I cannot give anything to anyone else, there are no active requests. It's been like this since this morning (8am EDT 23 August).

gamemaster

pixel_player8009178
I don't think so as i have just done a request and it was filled.
Refresh the game and see if that helps, i have sent stuff to people only to have it come back the same.
After refreshing the game it then works properly.

Happy-Haze

pixel_player8009178

Have you tried some basic TROUBLESHOOTING techniques such as:

Make sure you are running the most up-to-date versions of the game, Facebook, Google Play, browser, phone/device/PC operating systems, etc. (Depending on what you are playing through).

Try clearing your cache, cookies, history, etc (if you can do this).

You can also try uninstalling & reinstalling the game, Facebook, Google Play, browser, etc. (But ONLY do this if you have your player ID number & game progress registered with either your email address or Facebook account).

Another thing is to free up space on your phone/device/PC by deleting all unused & unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, closing all browser tabs, etc.

When you are trying to install, open & play Diggys Adventure....make sure it is the ONLY application operating/running on your device at that time....so it has 100% dedicated use of your device & internet connection.

Have you recently downloaded, updated or changed any settings in your router, firewall, browser, antivirus, adaware, ransomware, pop-up blocker, cookie catcher or other security type software?

You can also try other things like:
1️⃣ Log out & log into the game/Facebook/Portal/Google Play, etc.
2️⃣ Turn your phone/device/PC off & on again.
3️⃣ Turn your internet connection/source off & on again.
4️⃣ Try using a different internet source (Wi-Fi or mobile data).
5️⃣ Try using a different browser.
6️⃣ Try putting browser into incognito/private mode.
7️⃣ Try using a different phone/device/PC.

Another option is to try playing through Facebook/Google Play/Portal instead of the mobile game application or vice versa.

Also check out the many Known Bugs & Issues threads that Pixel has posted in this forum section below....as there certain devices that are no longer compatible with Diggys Adventure

https://forum.pixelfederation.com/diggysadventure/d/188184-known-bugs-issues-week-5

https://forum.pixelfederation.com/diggysadventure/d/187392-known-bugs-issues-week-49

If none of these suggestions assist you....then I recommend that you contact Pixel support directly.

There are 3 different ways to contact PIXEL SUPPORT.

Remember to check your email spam/junk folder for replies.

Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them.

1️⃣ You can contact Pixel support directly through your game settings menu.

2️⃣ You can also contact Pixel support directly through this link.

Do NOT type in the white search box....scroll down to the categories written in BLUE.

https://portal.pixelfederation.com/en/diggysadventure/support

3️⃣ You can also send an email to Pixel Support directly through this email address.

If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu.

support@diggysadventure.com

Happy-Haze

pixel_player8009178

pixel_player8009178 Next time, before assuming it's the user's fault, why not do some investigating first?

YOU have assumed the stance that I'm blaming YOU personally/directly.

I'm sorry that YOU feel that a matter of factly written fault-finding/troubleshooting list of suggested basic generic procedural possibilities to be condescending & useless.

YOUR original post shows on my system at Tuesday, August 24, 2021 5:41 AM.

Gamemaster posted his reply to YOUR post suggesting that refreshing the game should fix YOUR issues & that he personally had NO issues through his game at Tuesday, August 24, 2021 5:44 AM........which is 3 minutes after your initial post.

YOU didn't even bother to have the gratitude or politeness to reply to Gamemaster to advise him that YOU had refreshed your game & whether there was any changes to the issues YOU were having.

So in the lack of a response from YOU....I thought I would be nice & offer YOU some further potential/possible basic generic fault-finding/troubleshooting techniques that may or may not be of assistance to YOU at Tuesday, August 24, 2021 12:47 PM......7 hours later.

pixel_player8009178 However my wife is having the same situation on her own different computer with a different operating system

If YOU had bothered to provide this information in YOUR very 1st initial post along with other specific important details such as the following:

What mediums both you & your wife play through....Portal, Facebook, Apple or Android.
Full details of the fault-finding/troubleshooting techniques that both you & your wife had already tried.
If playing via Portal or Facebook what operating system & browser do you & your wife use.

Then the very first & foremost thing that myself or anyone else nice enough to volunteer their time, energy & effort to offer YOU any assistance would have said that YOUR only option would be is to contact Pixel support directly.

Which in turn would have saved YOU & US a lot of unnecessary time , energy & effort....which has now grown to frustration, irritation, nastiness & insults.

Although I'm a "Players Champion".....I'm NOT a paid employee of Pixel Federation.....I'm simply a fellow player (like yourself).....who voluntarily puts in my time, effort & energy into trying to assist other players when/where possible.

As for YOUR snide/snarky comments about "why not do some investigating first".

What "investigating" do YOU actually expect ME to be able to do?

Bearing in mind that the Moderators, Players Champions, fellow players & myself that voluntarily help out in this Forum are again just fellow players & NOT paid Pixel employees.

Hence WE cannot see inside YOUR game....unless YOU provide US with as much information as possible WE can only provide YOU with basic/generic information.

pixel_player8009178 but a simple glance at her own Teams would have revealed there were changes.

I am in the same team as Gamemaster.

Gamemaster already told YOU that he had NO issues with his game.

So if all YOU wanted me to say is....that I did NOT have any issues either nor had I heard from any of my other 23 team mates having issues......how would that in turn of assisted YOU?

As a simple glance into MY team did NOT reveal any changes on MY end (or 24 other teams mates ends).

As a matter of fact....if Gamemaster, myself & our other 23 team members are NOT having the issues that YOU (& your wife) are having.....it's even more likely than not that those issues are NOT wide-spread & are even more potentially possibly isolated to being an issue/glitch on YOUR end.

Considering that YOU have no idea what mediums/devices that Gamemaster, myself or our 23 other team mates play through.

Perhaps next time if YOU cannot find YOUR answers after thoroughly "investigating" through all the relevant "Known Bugs & Issues" or "News & Announcements" threads posted by Pixel themselves.

Then YOU should also try thoroughly "investigating" through all other possible relevant Forum sections....for example in this case YOU would "investigate" at least the "Teams" & "General" Forum sections to ascertain whether or not any other players have posted threads/questions in relation to the same issues that YOU are having.

If YOU happen to find a thread that is already active in relation to the same issues YOU are having.....then please post directly into that existing active thread & please refrain from posting a new thread in relation to the same issues that other players are also having....to minimise the workloads on all of US volunteers.

If YOU cannot find that Pixel have reported it as being a KNOWN Issue/Bug......it would be much better for YOU to contact Pixel support directly.

Instead of wasting YOUR & OUR time, effort & energy by posting threads asking for assistance....as YOU seem to know far more than any of US do.

Maybe YOU should ask Pixel to make YOU a Moderator or Players Champion! 🤣😂

I assure YOU that my basic generic fault-finding/troubleshooting techniques are based on procedural informational guidelines that Pixel gave me in relation to the 1st point of call to eliminate the possibility/potential that the issues are coming from YOUR end & NOT theirs.

So what that means is....if YOU were to submit the EXACTLY same limited information in YOUR very 1st initial post to Pixel support directly....assuming that they had NOT received NO other players reports in relation to the same issues.....the very 1st initial response that Pixel support would give YOU is to do the same types of basic generic procedural fault-finding/troubleshooting techniques.....to eliminate the possibility/potential that the issues are coming from YOUR end & NOT theirs.

So that if WE have got players to already perform these basic generic procedural fault-finding/troubleshooting techniques without any success.....then the next step is to contact Pixel support directly.

By getting players to do these these basic generic procedural fault-finding/troubleshooting techniques first & foremost.....if they are successful then WE have alleviated the necessity for that player going through to Pixel support.

As we are all playing a game that is available on multiple various electronic devices/mediums that requires an internet connection.....the whole idea of using a known, tried & tested set of basic generic procedural fault-finding/troubleshooting techniques is to narrow down the potential/possible causes of the issues/glitches.

I again assure you that these basic generic fault-finding/troubleshooting techniques have helped & assisted a multitude of players.

I have even had multiple thank-you messages from Diggys Adventure players saying that these basic generic fault-finding/troubleshooting techniques have assisted themselves & their family/friends in non game related issues/glitches & also players of other games not attached to Pixel.

The most common things that alleviate most players issues 9/10 times are.....refresh/close-down/re-open, log out/in, update device/system/apps, uninstall/reinstall, clear cache/cookies/history/storage, re-set modem, switch device on/off & use different browser/medium.

I aliken this scenario to be a real life situation of for example....you are stuck on the side of the road.....I happen to be a passer by.....I have 2 options....I can be nice & volunteer to try to assist you....even though I might or might not have the tools to get you going....or I can simply ignore you & leave you stranded on the side of the road.

So me being a nice person I decide to stop & see if I can be of any assistance.....unfortunately I don't have the tools to fix your issues.....so then you proceed to be rude, insult me, make unnecessary snide/snarky remarks & tell me that I wasted your time.

Next time I see you stuck on the side of the road....I will purposely drive through the big muddy puddle you are standing next to, give you a wave/beep & I will drive HAPPILY off into the sunset....leaving you stranded on the side of the road 👋🛻🌄🤣😂

So to wrap up what I'm saying in a neat & tidy package....please just go straight to the source for all your information in future as to not waste YOUR or OUR time, energy & effort.

Have a great day....take care....stay safe.... keep smiling....happy digging 😃👍⛏️⚒️

Now between what CynthiaF, Shontel, MadameCurie & myself have said.....I would call that one hell of an impressive & massive mic drop.....Happy-Haze out 🎤😂🤣👍👌✌️🤘🤟🤙

pixel_player8009178

Yes, and my computer is plugged into the outlet and the switch is on. 😛 If I thought the problem was on my end, I wouldn't have posted. However my wife is having the same situation on her own different computer with a different operating system.

There are other obvious differences, so I can tell they have tinkered with teams, and likely broken something in the process. Since my original post, I did once get a message that I had received items, but it asked me to click OK, that's different since I never had to click OK before. Another time, my wife was on when I requested stuff and she did get my request (we are on the same team) and sent some; I did not get a notification, but the material counter in the top right corner indicated that I had just received some. Also, the Teams button is no longer visible in mines like it used to be, only in camp.

Next time, before assuming it's the user's fault, why not do some investigating first?

CynthiaF

pixel_player8009178
Well, If we could (investigate) we would. This is not your first post, so you know that this is the players forum. All we can do is provide tips and tricks around gameplay, we cannot look into anybodys game but our own. The majority of the so called "technical" problems reported here in the forum are the users problem and can be solved by Happys troubleshooting list. You know your way around a PC, tried everything already? How should she know? Nobody asks you to send her eternal thank yous for sacrificing her time trying to help you, but a simple "did all the troubleshooting already, not working" would have sufficed. No need for malice.

Now to your original question. Within the last couple of hours we had 3 more reports about problems with material requests which we forwarded to the Community Managers but we have not heard back from them. Since Support staff will be on holiday starting tomorrow evening until tuesday morning, I suggest you send a ticket as soon as possible 😊

pixel_player8009178

There's no malice. Happy's post was a waste of her time and mine. I know she can't "investigate" like the devs, but a simple glance at her own Teams would have revealed there were changes.

I appreciate all the helpful people in the forum, but that list feels condescending, not helpful.

May I ask what you found malicious in my response?

CynthiaF

pixel_player8009178 I get it that the list feels condescending to you, but as I stated, for most players it is like "oh, you can do such things, and they help?" It felt malicious, but maybe I should rather have called it sarcastic.😊 And investigating by looking at our own games, as you suggested, wouldn't have changed a thing. This seems to affect not all players, here's a screenshot from my 2nd account taken 5 mins ago. As you can see, my team button is still visible in the mines, and there are no changes whatsoever, all material requests work just fine.

Shontel

pixel_player8009178
Condescending??? That list, which took time and effort, has helped many players with issues just like yours. I'm sorry it didn't help, but Happy works hard to help the people on this forum and deserves better than being met with sarcasm, not to mention being told she wasted YOUR time trying to help you.

MadameCurie

pixel_player8009178 but a simple glance at her own Teams

A simple glance at my team shows me you are talking nonsense.

But then, I invest much more of my time and therefore know that this simple glance is not the end of the story.

You don’t get my time here, it’s Happy. Put your sarcasm where it suits you best, but if you decide to spill it out in answer to helpers here, you have to live with the reactions you get for it.

My time went - among other things - in forwarding the issue to pixel representatives and I strongly advise you to neither read my post here nor any other save it‘s taking your precious time.

Next time you have a problem, why not take it to pixel support directly. There are people that get paid to invest their time in you.

Edit: Maybe don’t use the contact data Happy provided you for that, take your time to find your way on your own if that’s more to your liking.

Happy-Haze

pixel_player8009178

Further to my above reply.....Pixel has now made an official Known Bugs & Issues forum thread in relation to the same issues you are having.... please refer to this

https://forum.pixelfederation.com/diggysadventure/d/191015-known-bugs-issues-week-34

Also please note that Pixel support will be unavailable for about a week... please refer to this official News & Announcements thread by Pixel

https://forum.pixelfederation.com/diggysadventure/d/191007-important-support-availability-august-26-29

MadameCurie

https://forum.pixelfederation.com/diggysadventure/d/191119-known-bugs-issues-week-35