pixel_player61033293
Have you tried any basic fault-finding/troubleshooting techniques?
If yes..... please provide us with details of EVERYTHING you have already tried.
What device/medium do you play through?
The most common things that alleviate most players issues 9/10 times are:
1️⃣ Refresh/close-down/re-open, log out/in.
2️⃣ Update device/system/apps/browses.
3️⃣ Uninstall/reinstall - game &/or Facebook
ONLY do this if you have your player ID number & game progress registered with either your email address or Facebook account).
4️⃣ Clear cache/cookies/history/storage.
5️⃣ Switch device/modem off/on.
6️⃣ Use different browser/medium/device.
Diggys Adventure is quite resource hungry/heavy.
Another thing is to free up space on your phone/device/PC by deleting all unused/unnecessary/unwanted apps, downloads, screenshots, files, songs, games, photos, videos, documents, closing all browser tabs, etc.......this does have quite an impact on Diggys Adventure...please refer to this forum thread....where another player confirms that this definitely assisted them
https://forum.pixelfederation.com/diggysadventure/d/191387-tent-and-watching-videos-for-double-rewards-still-throw-me-out-of-the-game/5
If none of these suggestions assist you....then you will need to contact Pixel support directly.
There are 3 different ways to contact PIXEL SUPPORT.
Remember to check your email spam/junk folder for replies.
Another way to check if you have received a reply is to search your email for keywords like "Pixel" or "Diggy".
Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them.
1️⃣ You can contact Pixel support directly through your game settings menu.
2️⃣ You can also contact Pixel support directly through this link.
Do NOT type in the white search box....scroll down to the categories written in BLUE.
https://portal.pixelfederation.com/en/diggysadventure/support
3️⃣ You can also send an email to Pixel Support directly through this email address.
If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu.
support@diggysadventure.com
⭐⭐⭐⭐ IMPORTANT NOTE ⭐⭐⭐⭐
If you contact Pixel Support via Points 1 or 2 above:
🅰️ You WILL receive an automatic Support Ticket Receipt Number that will appear in a pop-up Confirmation Window immediately after you submit your Support Ticket....it is a good idea to record this number.
🅱️ You will NOT receive an automated response email.
If you contact Pixel Support via Point 3 above....you will NOT receive either of these:
🅰️ An automatic Support Ticket Receipt Number.
🅱️ An automated response email.
