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Have you tried some basic TROUBLESHOOTING techniques such as:
Make sure you are running the most up-to-date versions of the game, Facebook, Google Play, browser, phone/device/PC operating systems, etc. (Depending on what you are playing through).
Try clearing your cache, cookies, history, etc (if you can do this).
You can also try uninstalling & reinstalling the game, Facebook, Google Play, browser, etc. (But ONLY do this if you have your player ID number & game progress registered with either your email address or Facebook account).
You can also try other things like:
1️⃣ Log out & log into the game/Facebook/Portal/Google Play, etc.
2️⃣ Turn your phone/device/PC off & on again.
3️⃣ Turn your internet connection/source off & on again.
4️⃣ Try using a different internet source (Wi-Fi or mobile data).
5️⃣ Try using a different browser.
6️⃣ Try putting browser into incognito/private mode.
7️⃣ Try using a different phone/device/PC.
Another option is to try playing through Facebook/Google Play/Portal instead of the mobile game application or vice versa.
If none of these suggestions assist you....then I recommend that you contact Pixel support directly.
There are 3 different ways to contact PIXEL SUPPORT.
Remember to check your email spam/junk folder for replies
Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them
1️⃣ You can contact Pixel support directly through your game settings menu
2️⃣ You can also contact Pixel support directly through this link
Do NOT type in the white search box....scroll down to the categories written in BLUE.
https://portal.pixelfederation.com/en/diggysadventure/support
3️⃣ You can also send an email to Pixel Support directly through this email address
If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu
support@diggysadventure.com
In these types of scenarios it is much more easier to consult, study & follow the maps instead of the videos.
Have you checked out the relevant Wiki pages, quests, maps, videos, guides, walkthroughs & hidden gifts.
You can easily find the solutions to puzzles if you check out the walkthroughs & maps.....everything is clearly & concisely highlighted.... including hidden gifts.
The Wiki pages & this forum will become your best friends throughout your Diggys Adventure journey.
Maps
https://drive.google.com/drive/folders/1GPytWxDcEb6U2mhpRycc-RdCNoRjNitb
Walkthrough Articles
https://forum.pixelfederation.com/diggysadventure/d/190118-dark-rider-walkthrough-articles
Video - PC
https://bit.ly/dark-rider-event
Video - Mobile
https://www.youtube.com/playlist?list=PLvGcAUPohOJ2C5toaAeB0xUoP3BPW6e4H
Wiki page
https://wiki.diggysadventure.com/index.php?title=Dark_Rider
Fan based websites
https://forum.pixelfederation.com/diggysadventure/d/190127-dark-rider-maps-videos-hidden-bonuses-information-more
https://forum.pixelfederation.com/diggysadventure/d/190132-dark-rider-event-videos-maps-energy-cost-details-pcmobile/2
