LAST UPDATED: June 10, 2021
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) Teams - materials not translated
Unfortunately, the materials in the teams are not translated yet for some languages.
Therefore, it might happen that even though your preferred language in the game is different than English, the materials will be written in English.
Our tech team is aware of the situation and we´re working on a fix. Please bear with us.
2.) Player not able to make a payment on an Android device
We registered a report from a player, who was not able to make a payment on his Android device. Our tech team investigated the matter and we can confirm that currently, there aren´t any issues on our side. Fortunately, this particular issue was already resolved in the meantime.
However, should you have trouble purchasing content in the game, the information about the payment may be blocked by the data stored in the Google Play cache. Advised is the troubleshooting below:
1.) Please, enter the settings on your device and click on "Apps"
2.) Then, please, find the Google Play Store app and tap on it
3.) Select the "storage" and tap on "clear cache" and "clear data"
You can find more detailed instructions on the following website: https://support.google.com/googleplay/answer/7512202 (section Clear Cache & Data from Google Services).
After the procedure with both "clear cache" and "clear data" is completed, please, restart your device (turn it off and on). Then, please, load the game and leave it open for a few minutes.
Should this troubleshooting not help, please contact our support.
3.) Terra - Temple of Pele - incorrect number of tiles
Unfortunately, we registered an issue in the Temple of Pele, when the tile count displays the number of tiles incorrectly.
Our tech team is already investigating the matter. Thank you for your patience 🙏
Should you experience this issue, please contact our support.
Should we register more issues or have any updates on the current issues, we´ll update this article.
This article contains the most common issues that have occurred lately.
If you encountered any other issue in your game, please, let our support know and we will be glad to help you out 🙂
Stay safe, diggers! ❤️