This is just the players forum.....we are just fellow players who try to assist other players where possible.
Hopefully this will make it easier for you to be able to contact Pixel support.
There are 3 different ways to contact PIXEL SUPPORT.
Remember to check your email spam/junk folder for replies
Do NOT send multiple Pixel support tickets in quick succession...otherwise their spambot might eat them
1️⃣ You can contact Pixel support directly through your game settings menu
2️⃣ You can also contact Pixel support directly through this link
Do NOT type in the white search box....scroll down to the categories written in BLUE.
3️⃣ You can also send an email to Pixel Support directly through this email address
If you contact Pixel Support directly via the email address below....you MUST include your player ID number....which can be found in your game settings menu
Here are the standard basic TROUBLESHOOTING techniques that we suggest trying.
Make sure you are running the most up-to-date versions of the game, Facebook, Google Play, browser, phone/device/PC operating systems, etc. (Depending on what you are playing through).
Try clearing your cache, cookies, history, etc (if you can do this).
You can also try uninstalling & reinstalling the game, Facebook, Google Play, browser, etc. (But ONLY do this if you have your player ID number & game progress registered with either your email address or Facebook account).
Another thing is to free up space on your phone/device/PC by deleting all unused & unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, closing all browser tabs, etc.
When you are trying to install, open & play Diggys Adventure....make sure it is the ONLY application operating/running on your device at that time....so it has 100% dedicated use of your device & internet connection.
Have you recently downloaded, updated or changed any settings in your router, firewall, browser, antivirus, adaware, ransomware, pop-up blocker, cookie catcher or other security type software?
You can also try other things like:
1️⃣ Log out & log into the game/Facebook/Portal/Google Play, etc.
2️⃣ Turn your phone/device/PC off & on again.
3️⃣ Turn your internet connection/source off & on again.
4️⃣ Try using a different internet source (Wi-Fi or mobile data).
5️⃣ Try using a different browser.
6️⃣ Try putting browser into incognito/private mode.
7️⃣ Try using a different phone/device/PC.
Another option is to try playing through Facebook/Google Play/Portal instead of the mobile game application or vice versa.
Check out this forum thread...it contains some very useful information & links.
Also check out the many Known Bugs & Issues threads that Pixel has posted in this forum section below....as there certain devices that are no longer compatible with Diggys Adventure
Pixel has indicated that there are daily limitations on the number of ads available for mobiles & PCs