8th Birthday - Challenge 1, crashing - PixelFederation

8th Birthday - Challenge 1, crashing

pixel_player8533231

I got 19 blocks into challenge 1 of Diggy's 8th Birthday, then it crashed and has crashed every time I've tried to get into that board, since. I was able to move on to challenges 2 & 3, but still cannot get back into challenge 1.
Any solutions?

gamemaster

pixel_player8533231
Contact SUPPORT
https://portal.pixelfederation.com/en/diggysadventure/support
Look half way down for support option.
On your game screen, choose the Settings cog (Mobile, upper left corner; PC, upper right corner)
If you're on an iOS device, try the SUPPORT link, but if you don't see any categories below the search box, then you'll need to email them.
support@diggysadventure.com

Happy-Haze

pixel_player8533231

Have you tried some basic TROUBLESHOOTING techniques such as:

Make sure you are running the most up-to-date versions of the game, Facebook, Google Play, browser, phone/device/PC operating systems, etc. (Depending on what you are playing through).

Try clearing your cache, cookies, history, etc (if you can do this).

You can also try uninstalling & reinstalling the game, Facebook, Google Play, browser, etc. (But ONLY do this if you have your player ID number & game progress registered with either your email address or Facebook account).

Another thing is to free up space on your phone/device/PC by deleting all unused & unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, closing all browser tabs, etc.

When you are trying to install, open & play Diggys Adventure....make sure it is the ONLY application operating/running on your device at that time....so it has 100% dedicated use of your device & internet connection.

Have you recently downloaded, updated or changed any settings in your router, firewall, browser, antivirus, adaware, ransomware, pop-up blocker, cookie catcher or other security type software?

You can also try other things like:
1️⃣ Log out & log into the game/Facebook/Portal/Google Play, etc.
2️⃣ Turn your phone/device/PC off & on again.
3️⃣ Turn your internet connection/source off & on again.
4️⃣ Try using a different internet source (Wi-Fi or mobile data).
5️⃣ Try using a different browser.
6️⃣ Try putting browser into incognito/private mode.
7️⃣ Try using a different phone/device/PC.

Another option is to try playing through Facebook/Google Play/Portal instead of the mobile game application or vice versa.

Also check out the many Known Bugs & Issues threads that Pixel has posted in this forum section below....as there certain devices that are no longer compatible with Diggys Adventure

https://forum.pixelfederation.com/diggysadventure/d/188184-known-bugs-issues-week-5

https://forum.pixelfederation.com/diggysadventure/d/187392-known-bugs-issues-week-49

If none of these suggestions assist you....then I recommend that you contact Pixel support directly......as gamemaster posted above.