Offer Wall - PixelFederation

Offer Wall

Filip-Pixel

Dear diggers! ⛏️ ⛏️ ⛏️

Our new feature for earning some extra gems "Offer Wall" was recently released.
Please note that the offer wall is available only for mobile apps.

In this article, you will find answers on some very common questions as well as more details on the feature.
What is the offer wall? And where do I find the offers?
I have tried to complete an offer but I did not receive the reward. What can I do now?
It has been more than 24 hours and my offer status is "PENDING/REJECTED"
I found a misleading offer/scam (e.g. free trial not really free, etc.)
My offer says "Completed" but I have not received the gems
I contacted ironSource but they have not replied yet
I completed a survey provided by TapResearch and have not received the gems yet. What can I do now? (available for iOS users only)

What is the offer wall? And where do I find the offers?
Offer wall is a service provided by a third party that enables you to receive some extra gems in our game. To find offer wall, go to your “Gem Shop” then tap on the “More Info”, within the Free gems offer. Once you have read the basic information, please continue by tapping on „To offers“. Now you can see the offer wall with the available offers for you.

I have tried to complete an offer but I did not receive the reward. What can I do now?
Please note the following when troubleshooting offer completions:
• You must have gotten to the offer from within Diggy's Adventure. Doing so outside of the app will not result in a credit, even if all requirements are met. (e.g. visiting the app store and downloading the required game will not result in any credit. You have to access the app store directly from the Offer wall and then download the game)
• All requirements for each offer must be met entirely. Premature uninstallation/cancellation will cause the offer to not credit properly.
• It may take up to 24 hours for the gems to be awarded to you. Please wait at least 24 hours after you completed the offer before you contact the Offer Wall support team.
• If you have attempted the same offer before, whether it be within Diggy's Adventure or another game/app/website, it will not credit a second time. The offer will have a "Denied" status
• Complete the offer when you have a strong-stable WiFi to avoid any communication issues.
If you believe you have met all requirements for an offer, but it has still not awarded you any Gems, please give it at least 24 hours for the reward to show up. You can also check the status of your offer by tapping on the section „IN PROGRESS“.

It has been more than 24 hours and my offer status is "PENDING/REJECTED".
Offers are credited based on approval by the 3rd party provider (ironSource). While an offer is in the “Pending” phase, it may or may not be approved based on whether the provider indicates all requirements have been met.
As an example, if an offer is a 30-day trial, it may not credit for several days, or at all if it’s canceled instantly.
If an offer has been marked as “Rejected”, it usually indicates that requirements were not met, or that a duplicate submission was detected.
You can also check the status of your offer by tapping on the "IN PROGRESS“ section.
After 24 hours if you feel that an offer should have credited you can contact ironSource directly from the Offer Wall. Open the Offer Wall via Gem Shop, tap on the IN PROGRESS section and select any offer which is currently in progress. You will see a "Missing gems" button in the bottom left corner. Please tap on it and again in the bottom left corner a "Contact support" button will be shown. Please note that you can first contact support 24 hours after you selected the particular offer.

ironSource will need proof of the offer completion in the form of screenshots.
To access this menu please click go to the „IN PROGRESS“ section on any pending offer.

If you have already done this and have not heard back from their support within 3 business days, please contact our Support
We will also need proof of offer completion in the form of screenshots.
Please include a screenshot of your Gems Status screen (IN PROGRESS section) showing your offer and your attempt to resolve this issue with the ironSource team.

I found a misleading offer/scam (e.g. free trial not really free, etc.)
Our goal is to ensure all offers are as honest as possible for all dispatchers. So, if you encounter any offer that seem suspicious, misleading, or straight up malicious, please contact our Support with:
*Name of the offer, and any relevant screenshots.
*Description of why you believe the offer needs to be reported.
We will do our best in order to report the offers to the third party with the aim of removing them from the offer wall.
My offer says "Completed" but I have not received the gems
Offers may take some time to credit based on the type of offer. Usually relaunching the application can cause offers to be properly rewarded. If for any reason you do not see gems you have been awarded, please allow up to 24 hours before contacting Support. After 24 hours, please contact our Support with the following information

• The name of the offer that you had difficulties with.
• A screenshot of the Offer Wall section „IN PROGRESS“

I contacted ironSource but they have not replied yet
We would kindly ask you to be patient. They are doing their best in order to help all customers in a timely manner. If you do not hear back from Iron Source for more than 3 days, please let our Support know and we will do our best to help you.
I completed a survey provided by TapResearch and have not received the gems yet. What can I do now? (available for iOS users only)
Surveys are credited based on approval by the 3rd party provider TapReserach. Please follow the instructions on the below picture and contact the provider for further assistance.

pixel_player76411909

I tried to utilize the Tap Search feature for free gems, filling out their introductory paperwork I found a major flaw in their system. To enter your birthday, you have access a calendar and select you birthday by scrolling to your birthdate. You cannot enter it manually, you have to scroll. I am 65 years old, the calendar starts in 2021 and it will only swipe a couple days f months at a time and would take me to long to get back 65 years. I guess I will not be using the offer wall unless your team can convince Tap Search to change their form.

MadameCurie

pixel_player76411909

Edit:
You can tap on one of the arrows, forgot which one, then you can scroll down years, not months.

Edit further: No, your real birthday is not required, that‘s what I thought first. If in your country, like mine, your birthday works as verification on certain occasions you can comfortably keep that to yourself.

MadameCurie

This is ad crash reloaded.
They take your time, a ridiculous amount of time for like 6 gems, then, after lots and lots of questions game crash, error and you get nothing at all.

Third party problem, nothing pixel can do about it I guess.

I took the initial 2 gems, gave the third party 2 gems worth of fiction and am out of it.

Also I have the impression that the bigger gem offers (40 and 50 gems) are not attainable in reality. I tried different answers and always this survey was not available for me unfortunately. I could do one for 6 gems instead... resulting in generous zero because of the crash.

Chani

MadameCurie oof. I forsee a lot of unhappy users that spend lots of time on offers only to have them "rejected" or "denied". not even letting people try again is... weird.

annalia.gisotti

non ho ricevuto gemme

annalia.gisotti

ho perso parecchie gemme ,circa 45 .ho scritto ma non ho ricevuto risposta

MadameCurie

La mia offerta dice "Completato" ma non ho ricevuto le gemme
Le offerte possono richiedere un po' di tempo per essere accreditate in base al tipo di offerta. Di solito, rilanciando l'applicazione, le offerte vengono ricompensate correttamente. Se per qualsiasi motivo non vedi le gemme che ti sono state assegnate, aspetta fino a 24 ore prima di contattare il supporto. Dopo 24 ore, contatta il nostro Supporto con le seguenti informazioni

Il nome dell'offerta con cui hai avuto difficoltà.
Uno screenshot della sezione Offer Wall "IN PROGRESS".

Ho contattato ironSource ma non mi hanno ancora risposto
Le chiediamo gentilmente di avere pazienza. Stanno facendo del loro meglio per aiutare tutti i clienti in modo tempestivo. Se non ricevi risposta da Iron Source per più di 3 giorni, ti preghiamo di informare il nostro Supporto e faremo del nostro meglio per aiutarti.

Ho completato un sondaggio fornito da TapResearch e non ho ancora ricevuto le gemme. Cosa posso fare ora? (disponibile solo per gli utenti iOS)
I sondaggi vengono accreditati in base all'approvazione del fornitore terzo TapReserach. Segui le istruzioni dell'immagine sottostante e contatta il fornitore per ulteriore assistenza.

Questa è una traduzione automatica dalle informazioni che Pixel ha dato nel primo post.

Translation from the first post from pixel

Happy-Haze

Brace yourselves for the flood of forum posts we are going to encounter with this new feature....oh yay...I can't wait 😤😠😡🤬

Maybe the admins/mods could try to contain (herd/corral) all players issues with this new feature into a limited number of forum threads?

I would like to say 1 thread but as there seems to be a few different options on ways to earn gems....so perhaps 1 thread per option?

I can think of so many better things that could be incorporated into Diggys Adventure.

1st thing that comes to mind is separate specific repeatable mines for Herbs & Vegetable Roots 😂🤣

Aminer

Just curious, is there no risk of losing players if the game advertises another game?😄 I've been here since I saw Diggy's adventure ads in Cooking Adventure game. During the months of playing DA, CA was completely forgotten in my mind. I am getting along better with the friend I was introduced to than the friend I knew originally.

Abhi

I have tried offer walls outside of diggy in the past, but it wasn't a good experience for me. Some are too hard to reach, some don't credit, some are scams that make it impossible to reach the required goal. I can surely see those things happening here as well. A significant increase in support's work.

Personally I don't like these offer walls, they're not worth the time at all. I won't be opposed to keeping the option though, since it is a way to obtain some free gems for those who desperately want them without spending money.

Happy-Haze so perhaps 1 thread per option?

That won't be possible since the offers would be different for different regions and determined by the 3rd party. A new tag maybe?

AllMenAreIslands

Abhi anyone desperate for gems would do better to do Tutankhamen Treasury 2 or 3 times a day. 1 or 2 gems guaranteed each time for a few minutes' effort = between 3 and 6 gems per day. No risk of data theft, spam emails or time wasted with no gems to show for it.

The offer wall sounds like a different sort of gamble. No thanks.

MadameCurie

Personally I tend to post contact support for anything concerning the offer wall. Or link to this thread with their explanation and contact support. Their game, their offer, their work.

Also I will not do their work of translating their extensive explanations (see first post) again. If you have to explain so many things because you see problems en masse on the horizon already, you can provide translations for all your players around the world yourself.

I will continue to help people play the Diggy game.
Self-made additional work must be felt by pixel staff themselves. Only if it hurts they will learn a lesson it seems.

(Take a teacher onboard and she will do her job 😉.)

MadameCurie

Next translation needed

https://forum.pixelfederation.com/diggysadventure/d/189447-gemmes

French this time. I suggested translations by pixel in all usual languages in the champion‘s suggestions. A post in the news with links to each language alphabetically sorted.

Then we can link to that.

Or someone with more enthusiasm left than me does all that with automatic translations.

Edit: I‘m pretty sure two weeks ago I would have done it myself. Bad luck for pixel for once.

Estrien_heureux

(Chers amis francophones, ne me lancez pas de pierres. Je ne suis pas traducteurs... 😉 )

Chers creuseurs!

Le Mur des Offres (Offer Wall), une nouvelle option pour récolter des gemmes, est paru récemment.
Svp, veuillez prendre note que cette option n'est disponible que sur l'appli mobile.

Dans cet article, vous trouverez réponses aux questions les plus fréquentes ainsi que des détails supplémentaires sur cette option.
Qu'est-ce que le Mur des Offres? Où trouver ces offres?
J'ai tenté de compléter une offre, mais je n'ai pas reçu la récompense. Que dois-je faire?
Cela fait plus de 24 heures et le statut de mon offre est "en attente/rejetée".
J'ai trouvé une offre trompeuse/une escroquerie (ex.: essai gratuit pas vraiment gratuit, etc.)
Mon offre dit "Complétée", mais je n'ai pas reçu les gemmes.
J'ai pris contact avec ironSource, mais je n'ai toujours pas de réponse.
J'ai complété un sondage de TapResearch et je n'ai toujours pas reçu mes gemmes. Que dois-je faire? (disponible seulement sur iOS)

Qu'est-ce que le Mur des Offres? Où trouver ces offres?
Le Mur des Offres est un service fourni par un tiers parti qui vous permet de recevoir des gemmes supplémentaires dans notre jeu. Pour trouver le Mur des Offres, allez dans votre "Boutique de Gemmes", cliquez "Plus d'info" dans la section des "Gemmes offertes!". Lorsque vous aurez lu les infos de base, veuillez poursuivre en cliquant "Gain de Gemmes". Vous pourrez dès lors voir le Mur des Offres disponibles pour vous.
J'ai tenté de compléter une offre, mais je n'ai pas reçu la récompense. Que dois-je faire?
Veuillez prendre note des informations suivantes lorsque vous tentez de résoudre un problème lié à une offre complétée:
- Vous devez vous être rendus à l'offre à partir des "Aventures de Diggy". Vous rendre aux offres depuis l'extérieur de l'appli ne vous donnera pas de crédit de gemmes, même si toutes les autres conditions nécessaires sont remplies. (ex.: visiter l'App Store et télécharger le jeu nécessaire ne vous donnera pas de crédit. Vous devez accéder à l'App store directement du Mur des Offres et ensuite télécharger le jeu.)
- Toutes les conditions de chaque offre doivent être complètement remplies. Une désinstallation ou une annulation prématurée ne mènera pas à un crédit.
- Cela peut prendre jusqu'à 24 heures avant que les gemmes ne vous soient accordées. Veuillez attendre au moins 24 heures après la complétion de l'offre pour contacter l'équipe du soutien technique du Mur des Offres.
- Si vous avez déjà accédé à une offre par le passé, que ce soit par les Aventures de Diggy ou par un autre jeu/appli/site web, il n'y aura pas de deuxième crédit. L'offre montrera le statut "Rejeté".
- Veuillez compléter une offre lorsque vous avez un signal WiFi fort et stable pour éviter des problèmes de communication. Si vous croyez avoir rempli toutes les conditions de l'offre, mais n'avez toujours pas reçu vos gemmes, veuillez patienter au moins 24 heures pour que la récompense apparaisse. Vous pouvez également vérifier le statut de votre offre en cliquant sur la section "En progression(?)".
Cela fait plus de 24 heures et le statut de mon offre est "en attente/rejetée".
Les offres donnent un crédit après approbation du tiers fournisseur (ironSource). Tant qu'une offre est "En attente", il se peut qu'elle soit approuvée ou non tout dépendant si le fournisseur a indiqué que toutes les conditions ont été remplies. Par exemple, si une offre est un essai de 30 jours, il se peut qu'elle ne soit pas créditée pour plusieurs jours ou même du tout si elle est annulée instantanément. Si une offre a la mention "Rejetée", cela indique habituellement que les conditions n'ont pas été remplies ou qu'une double soumission a été détectée.
Vous pouvez également vérifier le statut de votre offre en cliquant sur le lien "En Progression(?)".
Si après 24 heures, vous croyez qu'une offre aurait due vous être créditée, vous pouvez contacter ironSource directement depuis le Mur des Offres. Ouvrez le Mur des Offres depuis la Boutique de Gemmes, cliquez sur "En Progression(?)" et sélectionnez une offre en progression. Vous verrez un bouton "Gemmes manquantes" dans le coin inférieur gauche. Cliquez-le puis sur le bouton "Contacter le soutien technique", également dans le coin inférieur gauche. Veuillez noter que vous ne pourrez contacter le soutien technique que 24 heures après avoir sélectionné une offre en particulier.
ironSource demandera une preuve de complétion de l'offre sous forme de capture d'écran.
Pour vous rendre à ce menu, veuillez cliquer sur la section "En Progression(?)" de n'importe quelle offre en attente.
Si vous avez déjà suivi cette procédure et n'avez pas reçu de nouvelles de leur soutien technique après 3 jours, veuillez contacter notre soutien technique. Nous aurons également besoin de preuve de complétion sous forme de capture d'écran. Veuillez inclure une capture de l'écran de votre statut de Gemmes (section "En Progression(?)") montrant l'offre et votre tentative de résolution du problème avec l'équipe de ironSource.
J'ai trouvé une offre trompeuse/une escroquerie (ex.: essai gratuit pas vraiment gratuit, etc.)
Notre but est de nous assurer que toutes les offres sont honnêtes. Donc si vous trouvez une offre qui semble suspecte, trompeuse ou carrément criminelle, veuillez contacter notre soutien technique avec:
*Nom de l'offre ainsi que des captures d'écran pertinentes
*Description de la raison qui vous pousse à signaler cette offre
Nous ferons de notre mieux pour signaler ces offres au tiers parti afin de les retirer du Mur des Offres.
Mon offre dit "Complétée", mais je n'ai pas reçu les gemmes.
Certaines offres pourraient prendre plus de temps à être créditées selon leur type. Habituellement, relancer l'application permet d'obtenir la récompense correctement. Si pour une raison ou une autre, vous ne voyez pas les gemmes que vous avez récoltées, veuillez attendre 24 heures avant de contacter le soutien technique. Après 24 heures, prenez contact avec notre équipe de soutien avec les informations suivantes:
*Le nom de l'offre qui vous cause des problèmes
*Une capture d'écran de la section "En Progression(?)" du Mur des Offres
J'ai pris contact avec ironSource, mais je n'ai toujours pas de réponse.
Nous vous demandons d'être patients. Ils font de leur mieux pour aider tous les clients diligemment. Si vous ne recevez aucunes nouvelles d'eux après 3 jours, veuillez en informer notre équipe de soutien technique et nous ferons de notre mieux pour vous aider.
J'ai complété un sondage de TapResearch et je n'ai toujours pas reçu mes gemmes. Que dois-je faire? (disponible seulement sur iOS)
Les sondages sont crédités après approbation du tiers fournisseur TapResearch. Veuillez suivre les instructions sur l'image ci-bas pour contacter le fournisseur afin d'obtenir de l'aide.

(OK, now I'm spent! Hey Pixel! As you once pointed out to me: "Please note that this is not standard service but more of a one-time exception only")

MadameCurie

Estrien_heureux OK, now I'm spent! Hey Pixel! As you once pointed out to me: "Please note that this is not standard service but more of a one-time exception only")

😂😂😂👍👍👍

I brought your effort and work to pixel‘s attention in the champion‘s section also, in case they don‘t read here properly.

44atDiggys

Estrien_heureux Love it!

SkoRen

Estrien_heureux
EH–PF ⟩ 1–1 😁

Kedves volt Tőled a francia nyelvű fordítás. 👍

Estrien_heureux

SkoRen Kedves volt Tőled a francia nyelvű fordítás.

I had to google translate that! 😅😁

Thanks! 🙂

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