Please don't open multiple threads in relation to the same issues
You also posted here
Try completely closing down your game & re-starting it... fully shutting down....not just swiping it into the background.
Clear your cache, cookies, history, etc.
If you have your player ID number & game progress registered with either your email address or Facebook account......try uninstalling & re-installing.
If none of these suggestions work for you....then i suggest that you contact Pixel support directly.
You can contact Pixel support directly through your game settings menu
Alternatively you can contact Pixel support directly via this link
Do not type in the white search box ... go to the categories written in blue.
Remember to check your spam / junk folder for replies.
Do not send multiple Pixel Support tickets in quick succession or their spambot could eat them.
@ROMI this looks like it could be a bug