pixel_player67091222 see if this short video helps you out. at some point in the video you will see your situation.
In addition to what Roeland posted above.
If you get stuck again check out the relevant Wiki pages, quests, maps, videos, guides, walkthroughs & hidden gifts/bonuses
PLEASE I WANT TO HELP ME I'M STUCK IN THE CITY OF CHICHEN ITZA GAME IN THE NEW WORLD. FATHER AND I CAN NOT CONTINUE PLAYING.THANK YOU
pixel_player16621004 If you have the same problem as this post then watch these videos.
Else post a screenshot or contact support