Up to now this player didn’t get his Terra Susannoo bug fixed by support. It‘s a problem on weekends, I know. One time I was lucky to get a bug in my game fixed on a sunday and I was so happy to play on.
This player was waiting before the weekend started, so it’s really a long wait now.
@ROMI or @AndyPixel or maybe @Roeland It would be really nice if someone could check at least on Monday, if there are still so many tickets open with this subject that it just still takes time, or if there is a special problem with this player‘s game or his ticket (or not getting one).