Would you have your player ID number recorded anywhere?......such as maybe you have previously sent support tickets in or made purchases?
You can try other basic troubleshooting techniques such as:
Make sure you are using the most up-to-date versions of the game app, Facebook, Google Play, browser, phone / device / PC operating systems, etc. (depending on what you are playing).
You can also try uninstalling and reinstalling the game app, Facebook, Google Play, browser, etc. (but only do this if you have saved the game progress and player ID with your email address or Facebook account).
Try clearing your cache, cookies, history, etc.
Another thing is to free up space on your phone / device / PC by deleting all unused and unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, closing all browser tabs, etc.
Make sure when you are trying to load & run Diggys Adventure that it is the ONLY thing running at the time....so it has 100% dedicated usage of your device & internet connection
You can also try other things like:
Log out and log in to the game app / browser / Facebook / portal / Google Play.
Switch the phone / device / PC off and on again.
Switch the internet connection / source off and on again.
Try to use another internet source (WiFi or mobile data).
Try to use a different browser.
Try to use another phone / device / PC.
Another option is to try playing through the portal / Facebook / Google Play website instead of the mobile game app or vice versa.
Do you have the ability to change your router firewall settings?
Are you running a firewall on your phone, device &/or your PC?....could there be settings in there you could change?
Also are you running any virus, malware, adware, ransomware, pop-up blockers, cookie catchers, etc type of protection programs/apps on your phone, device &/or PC?..... could there be any settings in there you could change?
Check out these discussion threads, they contain very useful information and links
Also, check out the many Bugs and Known Issues threads posted by Pixel in this section of the forum.
If these suggestions don't help ... then I recommend reaching out to Pixel Support directly.
You can contact Pixel support directly through
Do not type in the white search box ... go to the categories written in blue.
Remember to check your spam / junk folder for replies.
Do not send multiple Pixel Support tickets in quick succession or their spambot could eat them.
Pixel are currently on limited support due to Easter