Wont open

pixel_player_979152831

Loads up to 71% then it stops. How can I open it without uninstalling it?

Happy-Haze

pixel_player_979152831

Do you have your player ID number & game progress registered with either your email address or Facebook account?

What medium, device, platform & version of operating system do you play through?

Happy-Haze

pixel_player_979152831

Have you tried doing some basic fault finding techniques?

Are you running the most up-to-date versions of game app, Facebook, Google Play, browser, phone/device/PC operating systems, etc? (depending on what you play through).

Have you tried uninstalling & reinstalling the game app (but only do this if you have game progress and player ID registered with your email address or facebook account)?

Have you tried clearing cache, cookies, history, etc?

Have you tried the other usual troubleshooting techniques?

First & foremost ... write down your player ID number before doing anything ... it can be found in your game settings menu.

Have you tried the other usual things like:

Log out & log in to the game app/browser/Facebook/portal/Google Play?
Turn the phone/device/PC off & on?
Turn the internet connection/source off & on?
Try using a different internet source (WiFi or mobile data)?
Try using a different browser?
Try using a different phone/device/PC?
Have you tried playing through the portal website/Facebook/Google Play instead of the mobile game app or vice versa?

Have you checked out the Known Bugs & Issues forum threads?

https://forum.pixelfederation.com/diggysadventure/d/188564-known-bugs-issues-week-9

https://forum.pixelfederation.com/diggysadventure/d/188184-known-bugs-issues-week-5

https://forum.pixelfederation.com/diggysadventure/d/187612-known-bugs-issues-week-52

https://forum.pixelfederation.com/diggysadventure/d/187392-known-bugs-issues-week-49

https://forum.pixelfederation.com/diggysadventure/d/187215-known-bugs-issues-week-47

https://forum.pixelfederation.com/diggysadventure/d/187065-known-bugs-issues-week-46

https://forum.pixelfederation.com/diggysadventure/d/186933-known-bugs-issues-week-45

https://forum.pixelfederation.com/diggysadventure/d/186832-known-bugs-issues-week-44

https://forum.pixelfederation.com/diggysadventure/d/186740-known-bugs-issues-week-43

https://forum.pixelfederation.com/diggysadventure/d/186641-known-bugs-issues-week-42

If none of these suggestions assist you....then I suggest that you contact Pixel support directly.

You can contact Pixel support directly via your game settings menu.

Make sure that you check your email spam/junk folder for replies.

Don't send multiple tickets in quick succession to Pixel support otherwise their email spambot might eat them

Roeland

pixel_player_979152831 Currently there is a problem with an update on Android devices.
Google released a fix. Update Android System Webview (and Chrome)

pixel_player118402595

Roeland
This did the trick, at least for me.

pixel_player108961443

Chrome and Android System Webview? Those are exactly the two apps that I almost always have difficulty updating on my phone. All other Google apps, and all third-party apps, update smoothly but those two Google apps love to get stuck "pending", or ignore the update button press entirely, and it often takes several cycles of press update, it does nothing or gets stuck "pending" and won't start downloading, exit everything, force stop play store app, clear cache play store app, reboot phone, open play store, try again... before it eventually downloads. And the two tend to have updates at the same time, so once you've finally coaxed one of them to update, now you've got to go through it all again with the other ...

pixel_player108961443

Oh, and for added fun, sometimes the webview one gets stuck installing ... and if you force quit and reboot, it insists on having to be downloaded all over again instead of trying the install again with the copy it had previously downloaded. So if that happens you are back to square one!

Happy-Haze

pixel_player108961443

Have you tried doing a roll back on previous updates & then doing a whole new update on these 2 system apps?

Do the roll back.....clear the cache...turn off the phone....turn off the router....turn the router back on...turn the phone back on....try to reinstall the update.

It gets to a point where anything is worth trying 😂🤣👍

pixel_player_979152831

I finally got it to work. I had to restart and clear the Google Play store cache. Thank you all for the info. Appreciate it