I want to chime in - basically I quit playing because New World (now Terra) wasn’t worth the effort. I have other Diggys in Egypt and Scandinavia; I have been playing my Scandinavia Diggy to get him to China lately.
It's all down to bad equipment and no worthwhile ways to get better. I was briefly hopeful with my St Patrick's Day offer, as it offered me more of the special item … but 4 short what I needed to get both top tier regeneration and capacity items for Scandinavia Diggy.
I assume if i'd gone to the trouble to ask for a more expensive pack, I may have gotten more of the green bow ties. But - and I am sad to say this - it wasn’t really worth the effort of writing to support.
I like @Happy-Haze's real money suggestions. Because I will absolutely never spend Actual Money on consumable items. I also am extremely unlikely to pay for the special event tier - again, the items offered aren’t worth that consistently high price point. For the record, I do not mind spending money on games - developers need support. But I want to feel as if I received something of value for the money I spend. For the past year+, that has not been the case with Diggy and it seems to be getting worse.
This used to be my favorite mobile game. I want it to be my favorite again, but I am sorely afraid our comments are falling on deaf ears.