Workaround when 2x Bonus Not Appearing

AllMenAreIslands

Use your low-level repeatables to test for 2x bonus offer. These are the ones that I don't normally do the 2x on anyway. The amount is too low to be worth the time it takes to watch even 5 seconds' worth of video. The first two or three times, no 2x offer. I played my energy, shut the game, returned an hour later. Still no 2x. But, just now, I did a repeatable and 2x was offered! Sure enough, when I went to get my achievement level reward, I got the 2x bonus offer.

Whenever the 2x is not being offered, don't just accept the single reward. Like I did in St. Patrick's event, shut off the game even if you had clicked to take a level reward for the achievement. Come back later, test using a repeatable until it comes on offer for 2x. These rewards won't disappear, so it's worth taking the time on the large ones until you can be pretty sure you will receive the 2x.

pixel_player9409164234

AllMenAreIslands How about the gamemasters or whatever, get around to fix this or alternatively, send us to the seaport game so we can get the prize, or even better, if you dont have an offer (AD?) JUST GIVE US THE 2X

AllMenAreIslands

pixel_player9409164234 it isn't something that we can fix. It is probably an issue at the third party source, and it could be that it is unavoidable. Changing ad reel, or server issue -- I don't know.

My point was: it isn't a permanent thing. Yesterday this happened. I was about to click the last two tiles of a Greek side quest mine, when I thought, Better check if 2x is working. I did my tin repeatable because I'm low on tin anyway. There was no 2x offer. Did another two or three repeatables. No 2x. So I went to another quest then stopped playing; later, after an hour or two, I tried again and the 2x was working again on another small repeatable. I got my 2x bonus then.

It is a workaround that is much better than not getting the 2x. I'd rather do it than come here to complain about something neither our mods & admins nor Pixel can fix.

Happy-Haze

pixel_player9409164234

Pixel did post this as a Known Bugs & Issues thread about the limitations of the number of ads that both web & mobile players can access each day

https://forum.pixelfederation.com/diggysadventure/d/188858-known-bugs-issues-week-12

There is a few tricks that I incorporate to try to ensure that the double rewards work.

Just before clearing a game scene/mine (I leave 1-10 tiles uncleared)....or just before I finish a quest (this one can be a bit tricky unless you actually know what is going to trigger the end of the quest)....or just before I go to claim an Achievement......I shut down my game completely & restart it....not just swiping it into the background...properly fully closed down.

I also wait a few seconds before clicking the double rewards button after furiously clearing the last tiles or finishing the quest to let the game catch up & finish filing all the resources into the relevant areas...patience seems to be a virtue.

You can try other basic troubleshooting techniques such as:

Make sure you are using the most up-to-date versions of the game app, Facebook, Google Play, browser, phone, device, PC operating systems, etc. (depending on what you are playing).

You can also try uninstalling & reinstalling the game app, Facebook, Google Play, browser, etc. (but only do this if you have saved your game progress and player ID with either your email address or Facebook account).

Try clearing your cache, cookies, history, etc.

Another thing is to free up space on your phone/device/PC by deleting all unused & unnecessary apps, downloads, screenshots, files, songs, games, photos, videos, closing all browser tabs, etc.

Make sure when you are trying to load & run Diggys Adventure &/or trying to claim double rewards....that it is the ONLY thing running at the time....so it has 100% dedicated usage of your device & internet connection.

You can also try other things like:

Log out & log in to the game app/browser/Facebook/portal/Google Play.
Switch the phone/device/PC off & on again.
Switch the internet connection/source off & on again.
Try to use another internet source (WiFi or mobile data).
Try to use a different browser.
Try to use another phone/device/PC.

Another option is to try playing through the portal/Facebook/Google Play instead of the mobile game app or vice versa.

Do you have the ability to change your router firewall settings?

Are you running a firewall on your phone, device &/or PC?....could there be settings in there you could change?

Also are you running any virus, malware, adware, ransomware, pop-up blockers, cookie catchers, etc type of protection programs/apps on your phone, device &/or PC?.....could there be any settings in there you could change?

This forum thread has quite a few interesting & informative postings & links

https://forum.pixelfederation.com/diggysadventure/d/188750-rewards/23

Happy-Haze

AllMenAreIslands to complain about something neither our mods & admins nor Pixel can fix.

AllMenAreIslands It is probably an issue at the third party source, and it could be that it is unavoidable.

Unfortunately I need to disagree slightly with you here.

I 💯% believe that Pixel can most definitely fix the issues with the double rewards not working & that it is 💯% avoidable.

All they need to do is to simply put in a TRY AGAIN BUTTON!!!! 😤😠😡🤬

But Pixel REFUSES to deal with this massive long term & over due elephant in the room!!!! 🐘

They just keep burying their heads in the sand & blame shift it to being a 3rd party issue that is out of their hands that they have no control over....which is a load of absolute POPPY-COCK!!!

Don't get me wrong....I'm one of the very 1st people who will stand proudly & sing loudly out all the praises I can for Pixel....I believe that they do such a fantastic job on so many levels.

But there is truly a few things that they definitely could do a lot better with.....double rewards is definitely a massive one....it causes a plethora of forum posts & no doubt tons of support tickets that could simply be avoided with an extremely easy, user friendly & customer appeasing fix.

It would equate to innumerable hundreds of man power hours that have been literally wasted by Pixel support workers, forum administrators/moderators & other players dealing with every time a player complains about the double rewards not working.

I guarantee it would be mind-blowing to count up how many player complaints have been received in relation to double rewards.

For the innumerable amount of man power hours & the costs associated therewith....Pixel could have well & truly covered the expense & effort required to write the code into the game for a TRY AGAIN BUTTON....this button could be so easily incorporated into the game mechanics....which in turn would immediately alleviate this massive problem that is a constant drain on time, energy, effort, expenses, efficiency, resources, profitability, revenue & which in turn creates a huge source of player frustration/dissatisfaction.

I would assume that every time a double reward ad is played successfully then Pixel would gain revenue.

I would further assume that every time a double reward ad fails then Pixel would NOT gain any revenue.

So it's in Pixels best interest to FORCE the double reward ads to work every time for every player.....which equates to more revenue for Pixel, more rewards for players & more satisfaction for both Pixel & players....therefore EVERYONE wins!!!!

In my previous employment as a Business Consultant/Analysist these are the sorts of issues that you analyse in a business to assess what can be changed, updated, removed & incorporated to gain maximum efficiency, effectiveness, profitability, revenue, user friendliness & customer satisfaction/retention/growth.

Pixel simply needs to work smarter not work harder!!!!

@ROMI you might find this forum thread interesting to read

AmethystDragon

This is definitely a problem. Yesterday I finished the 32k experience location. I am waiting for an ad (desktop) and the game has crashed. Of course, after the reboot, I got my 32k but no chance to double. The greatest disappointment and the feeling of being cheated, even if it's just a bonus. It destroys the impressions of a pretty nice game.

erembee

Pixel can do something about it. It is quite simple: if there is no ad to show, we should get the double reward anyway. That's how it works with games from other developers.
That PixelFederation refuses to implement that and just blame a 3rd party, shows they are not worth there own slogan "players to players", as they don't care about their players.