pixel_player47847286 can you print the rest of the screen? That is, show us your configuration of stones. Are they in their proper places? I went and looked at my completed Sea of Green quest - my stones are in place and the record is not there.
Also, please post what you wrote to Support. If you failed to include enough information, that may account for their lack of speedy response. I have found that a courteous letter that briefly but precisely explains what is wrong has gotten quick responses, usually one business day.
Like, if you just say Sea of Green -- chances are they won't remember. So they have to look it up. If you wrote what you put here "can't pick up vinyl" but forget that they don't realize which area you are talking about... they might put it aside to look it up when they have a spare moment.
But if you say Atlantis, Side Quests, Sea of Green -- you have provided helpful info so you will get a faster answer.