LAST UPDATED: February 3, 2021
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) GAME CRASHING ON ANDROID / APPLE DEVICES
Lately, we have released multiple updates, which contained several bug fixes that (according to our data) helped to reduce the issues with the game crashing. The newest version of the app is 1.5.463 and according to our records, the number of crashes was reduced significantly.
Anyways, should the issues with the game crashes persist in your game, please contact our support and specify the following:
- after which specific in-game action the game crashed
- the full name and all further specifications of your device
- screenshot and detailed description will be very helpful
We are doing our best to resolve these issues as much as we can and your help in this matter will be greatly appreciated! 🙂
2.) GAME NO LONGER AVAILABLE ON DEVICES WITH ANDROID VERSION LOWER THAN 5.0
We are really sorry to announce this, but unfortunately, there are always certain minimum technical requirements for each app (not only games, but any app) and Diggy's Adventure app has come to the point, at which it is no longer possible to support devices with Android version lower than 5.0. We are very sorry for this, but in this situation, our hands are tied.
If you'd like to continue playing the game, it will be necessary to use either a different mobile device (Apple with iOS version at least 10.0 or higher or Android device with Android version at least 5.0 or higher) or a PC.
If your original game progress wasn't connected to Facebook or e-mail address and password, you may have troubles accessing your original game account on the other device - in such case, please, contact our support and let us know the information mentioned in this article.
3.) ERROR "DEVICE IS NOT COMPATIBLE WITH THIS APP" ON ANDROID 9.0/9.1
We have received multiple reports from our players, who are playing the game on Android devices with Android higher than 9, but are unable to download / update the app, because error "device is not compatible with this app" appears in their Play Store.
If you encountered this error, please, contact our support and let us know the following information regarding your mobile device:
- the full name of your device
- the number of your Android version
!!! IMPORTANT !!!
If you play the game on a Huawei device, please, download the Diggy's Adventure app from the Huawei App Gallery
4.) LEVEL REQUIREMENT FOR BUILDER EVENT WAS MISTAKENLY LOWER
Normally, the player needs to be at least at level 50 in order to be able to play the Builder event. Unfortunately, the minimum level requirement for the last Builder event was level 1, which was a mistake on our side. For this reason, also players, who were at level lower than 50, were able to participate in this cooperative event and exchange the divine ice for the ice coins. However, the equipment in the shop had its minimum level requirement set correctly (as always), which means that players, who were at level lower than 50 and participated in the event, could have issues buying the Builder equipment in the in-game shop.
Since this was a mistake on our side, this time we have lowered the minimum level requirements for the Builder equipment in the shop, so that all players, who have participated in the Builder event, could buy it.
Next time, when the Builder event is released, the minimum requirement for participation in this event will be set at level 50 and the minimum level requirements for the Builder equipment in the shop will be, again, increased.
We apologize for the inconvenience this may have caused.
This article contains the most common issues that have occurred lately.
If you encountered any other issue in your game, please, let our support know and we will be glad to help you out 🙂
Stay safe, diggers! ❤