LAST UPDATED: December 21, 2020
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) GAME FREEZING, HOURGLASS SPINNING AND GAME CRASHING ON MOBILE APP VERSION 1.5.454
A lot of players have reported the issues with the newest version of the app - 1.5.454 - mostly app freezing while collecting the last tile in a location, endless hourglass spinning or game crashes.
Our tech team is already working on fixing these issues, we would like to ask you to be patient.
It is not necessary to submit a ticket to our support regarding this issue anymore.
2.) INTERNATIONAL SPACE STATION - UNABLE TO REACH THE LAST TILES?
Some players might have left the tiles in the very last room in this location - and then you realize you cannot get back to them! Our tech team has implemented a fix on that, and if you are still experiencing this, just do the following: enter the tunnel in the screenshot, and then get back - you can then reach the last room 🙂
3.) UNABLE TO UPDATE THE APP ON iOS, THIS VERSION IS NOT COMPATIBLE WITH THIS DEVICE
If you have issues downloading the latest update and the following messages appear while trying to do so:
we are sorry to inform you that your device, unfortunately, does not meet minimum hardware criteria.
What does it mean?
Our app is using a technology, which does not support devices using less than 64-bit chip. There are a few devices, which have iOS version higher than the minimum required (iOS 10), but at the same time, they have only 32-bit chip. Due to this, although the iOS version is sufficient, the hardware does not meet the minimum criteria.
Unfortunately, we are not able to influence this fact, as the technology requires certain hardware criteria, which are not met in this case.
For this reason, we are sorry to inform you that in order to be able to continue playing Diggy's Adventure, it will be necessary to use a different mobile device or a PC.
Here is the list of the devices, which are, given this fact, no longer supported:
iPad 3rd Generation (Wi-Fi Only) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular Verizon/GPS) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular AT&T/GPS) - architecture: Apple A5X 32bit
iPad 4th Generation (Wi-Fi Only) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/AT&T/GPS) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/Verizon & Sprint/GPS) - architecture: Apple A6X 32bit
iPhone 5 GSM/LTE - architecture: Apple A6 32bit
iPhone 5 CDMA/LTE - architecture: Apple A6 32bit
iPhone 5c - architecture: Apple A6 32bit
Unfortunately, if you used to play the game Diggy's Adventure on any of the above mentioned devices, it will not be possible for you to use the same device for gaming purposes anymore.
If you wish to continue playing the game on a different device with your original game progress, please, contact our support and let us know the information mentioned in this article.
Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀
Merry Christmas and stay safe, diggers! ⛄