Known bugs & issues - WEEK #49

ROMI

LAST UPDATED: December 3, 2020

Dear players,

here is the list of the most frequent bugs and issues, which have appeared lately or still persist:

1.) UNABLE TO UPDATE THE APP ON iOS, THIS VERSION IS NOT COMPATIBLE WITH THIS DEVICE

If you have issues downloading the latest update and the following messages appear while trying to do so:

we are sorry to inform you that your device, unfortunately, does not meet minimum hardware criteria.

What does it mean?

Our app is using a technology, which does not support devices using less than 64-bit chip. There are a few devices, which have iOS version higher than the minimum required (iOS 10), but at the same time, they have only 32-bit chip. Due to this, although the iOS version is sufficient, the hardware does not meet the minimum criteria.

Unfortunately, we are not able to influence this fact, as the technology requires certain hardware criteria, which are not met in this case.

For this reason, we are sorry to inform you that in order to be able to continue playing Diggy's Adventure, it will be necessary to use a different mobile device or a PC.

Here is the list of the devices, which are, given this fact, no longer supported:

iPad 3rd Generation (Wi-Fi Only) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular Verizon/GPS) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular AT&T/GPS) - architecture: Apple A5X 32bit
iPad 4th Generation (Wi-Fi Only) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/AT&T/GPS) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/Verizon & Sprint/GPS) - architecture: Apple A6X 32bit
iPhone 5 GSM/LTE - architecture: Apple A6 32bit
iPhone 5 CDMA/LTE - architecture: Apple A6 32bit
iPhone 5c - architecture: Apple A6 32bit

Unfortunately, if you used to play the game Diggy's Adventure on any of the above mentioned devices, it will not be possible for you to use the same device for gaming purposes anymore.
If you wish to continue playing the game on a different device with your original game progress, please, contact our support and let us know the information mentioned in this article.

2.) ANDROID (GOOGLE PLAY) APP CRASHING, LOADING ISSUES, TROUBLES UPDATING, RESOLUTION ISSUES

There have been also a lot of reports from the players, who play the game on their Android devices.
Players report the following issues:

the game does not load
endless hourglass spinning while entering the location
issues with resolution
troubles updating the app
app crashing

If you encountered such issues in your game, please, enter the Play Store and download the latest update for your app. If there's no update, please, re-install the app - this will ensure that the latest version of the app is downloaded.
These issues should be fixed in the newest version of the app.
Don't forget to write down your player ID before doing so, in order to ensure that your original game progress wouldn't get lost 🙂

If the issues persist also after updating the app into its latest version, please, contact our support and let us know as many details as possible 🙂

UPDATE (19.12.2020): The new app version (1.5.454) was released yesterday, but there are still reports coming in about the game crashes (similar to what I have mentioned yesterday in this thread).
Please note that we are of course aware of them, but there are a few absolutely essential points I want to stress out:
For every player who encounters this - please make sure that you have downloaded the newest app version 1.5.454. You can always see this piece of data in the Settings menu of your game.

If you have it downloaded, but the crashes still occur, please contact our Support, and make sure to include the following pieces of information:
1) as many details about your device you can gather (type, brand, generation)
2) the full screenshot of your Settings menu in the game, just so we can be absolutely certain that you indeed have the highest version installed
3) brief description of what exactly is happening in your game (this can be really helpful)

🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅🎄🎅

Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀

Stay safe, diggers! ❤

Texas-Mark

ROMI If you encountered such issues in your game, please, enter the Play Store and download the latest update for your app. If there's no update, please, re-install the app - this will ensure that the latest version of the app is downloaded.
These issues should be fixed in the newest version of the app.

On Android with V1.5.449 of the game. Still having issues with the app crashing. Probably 7 times so far since starting playing Christmas 2020. <edit> Several more crashes since I posted this. App must have a memory leak or something because if the game has been running a while (hours) and you move from place to place a lot it will crash like clockwork.

Still a lot of spinning before entering mines, but not as bad as it was.

Also still having issues where the screen jumps to another place randomly. This seems to happen when the game starts to get laggy (which is fairly often). You touch a tile and if you even slide your finger a hair, the whole screen will then scroll (shoot across really fast) to some other location of the mine making it hard to find Diggy if it's in a large location.

A minor issue. When your energy is too low to break a tile and the numbers on the blocks turn red (which is still too dark), and after the energy builds back up, sometimes if you tap a tile that is farther away it will still be showing red even though you have enough energy to break it. it will turn green once Diggy gets closer to it. This only seems to happen with tiles not in Diggys general vicinity that are already "lit up".

Abhi

@ROMI There is an issue with LTF in backwater centre, you might want to add that to the list along with what to do.
Refer this for more details: https://forum.pixelfederation.com/diggysadventure/d/187419-backwater-centre

Also a bonus missing in elven workshops for some.
Refer this - https://forum.pixelfederation.com/diggysadventure/d/187388-elven-workshop-roses
I found why - https://forum.pixelfederation.com/diggysadventure/d/187442-elven-workshops-missing-bonus-read-if-you-haven-t-reached-there

Also worth a mention is having to stand next to santa in the last location for him to move. If you just tap him from far away, he will ask to distribute gifts, even if you have already did that. If you can fix this such that tapping santa causes diggy to go there instead of showing speech bubble from far away, that'll be even better.

AdrienneDiggy

Christmas 2020 event: There's an issue with the rose balls in the Elven Workshop. There were 3 roses on the ground that we assumed is where you place the 3 balls. I did not receive XP for doing that, while others did (along with the Milk and cookies). One of the roses on the ground has since disappeared only showing 2 on the ground. Someone also said that you can get the XP by placing the balls beneath the 3 trees, but that did not give me XP either.

Chani

I've noticed an interesting thing about the hourglass bug: if the game auto-reloads itself in the morning, trying to view the pawkins map will trigger the endless hourglass. once I kill and reload the game manually, it all works fine for the rest of the day.

Texas-Mark

On Android, when you get the "An error has occurred, please restart the game", the button with the checkmark to restart it does not work. You have to force close the app.

pixel_player93131267

Hi I wonder what's up with neighbors, I'm trying to add FB-friends that I know is playing but what ever I do I don get them in the game?

Happy-Haze

pixel_player93131267

There are also some very useful forum threads on friends and Facebook

https://forum.pixelfederation.com/diggysadventure/d/170729-facebook-friendlist-synchronization-keeping-diggy-friends-seperate-etc/8

https://forum.pixelfederation.com/diggysadventure/d/173356-cannot-add-friends/2

https://forum.pixelfederation.com/diggysadventure/d/187290-what-is-daf2/2

Hopefully these will help you.

pixel_player6554805

I used to play on iPad, and I had endless problems with the game. So I bought a new Samsung tablet just for the game. At the beginning it was working very well no issues, but lately it keeps crashing while playing also while getting my reward after finishing a quest or clearing a mine. I have uninstalled the game and reinstalled it but the problem stayed as it was. What to do

Texas-Mark

pixel_player6554805 What to do

Wait and wait and wait for a fix. I'm on Android with V1.5.452 of the game and it still crashes constantly, it still spins a lot going into different mines, the screen still randomly jumps (super fast pan in a random direction) when you touch a tile. They seem more interested in selling event passes than fixing the bugs that have plagued the game since they did that last major update.

pixel_player501443441

I'm having a similar issue on my Android. Ever since the last update, it crashes after a minute or two.

Texas-Mark

I've complained to support before about this (well over a year ago), but they really need to do something about "no internet" error on Android. I get it on multiple devices and when connected to different connections (wifi, cellular). The game should retry a few times before just "crashing" with the error. Or at least have a button to retry before forcing a restart every time.

Chani

is anyone else having much worse hourglass problems since monday? I was close to reinstalling on my tablet (phone was fine), because it was giving me an hourglass on every mine, but it turned out I just had to wait a full minute for it to load each of them >.< after that it still took a while but more like 4-20s.
and I'm not sure if the kitchen and foundry are taking longer to load (4-6s), or if it just feels that way because the "restart all" button is so fast 🙂

Texas-Mark oh yeah that... it used to force me to reload the game every time my phone picked up stray wifi at an intersection. 😛 buses are just slow enough to connect, but just fast enough to disconnect before doing anything useful. I've been out so little this year I'd forgotten about it.

Marika.

The internet connection error is something that plagues me daily! Worse on android but also occurs on iPad. BUT - I confirmed something today which makes it even worse!!!

So, some small amount of progress is lost with the error - you have to redig some tiles etc from the last savepoint. BUT your energy is used up and not reset.

In other words, your energy is used up until the point of the error and crash, but your progress is not, effectively meaning you use 2x energy on those tiles.

I've long suspected this to be the case, but since you never know when the error will occur it is very hard to test. You have to know what your energy was at right before the crash.

Today I confirmed it - I saved energy to dig some rubies, which are big tiles since I'm not far in the game. After I did so I got the internet connection error, reloaded, and the rubies and other tiles were back. But this time I had no energy to dig them.

Makes me SO frustrated, saving the energy and having it wasted like that!

Texas-Mark
Tagging you since you reported the internet connection error most recently, any chance you've noticed the same problem (like I said it's hard to catch unless you're low on energy or doing high value tiles at the time.)

Chani

Marika. I had something like this happen with a ruby once, last year-ish (back when energy discrepancies were a lot bigger, but still not whole-ruby big). a few months later I had more free time and spent considerable effort trying to prove it, but all I proved was that the bug where you dig a tile and then leave the mine mid-swing always refunds the energy after you reload.

pixel_player445227663

Chani I’m not sure I get it. Are you meaning the internet connection error or something else? I’m sure this happens with the internet thing at least with me, because it’s happened more than once where I thought “Hey I think I had more energy than that.” Maybe a week ago it happened also but it was late I was tired thought maybe I messed up. It’s not as easy to verify if it’s just like 5 little tiles. Today I’m sure because I calculated the energy I needed to get some amethysts and rubies I had left. So energy was down at almost zero when I got the “no internet connection” error. When I reloaded the gems were back in the mine but the energy was not.

Realize I shouldn’t have put this in a bug post from a few weeks ago though they might not see it.

(Also I see I’m not the same player number as above my login to forum from iPad must be different. Oops but sending anyway.)

Edit: It’s also something that would be almost impossible to prove unless you are recording, because you would have to screenshot right before the connection error and they always come without warning.
@Abhi you’re the only one I know who does walk throughs so would be recording. Ever notice anything like I described above as @Marika.

Abhi

pixel_player445227663 Hi, like Chani, I have experienced this long time back (few thousand energy difference I think). I had not taken screenshots but I did file a ticket with support. They acknowledged this can happen, especially if you leave the game open in background (using the home button and not closing completely). The app and server sometimes don't go in sync - app might show more energy than you actually have, and when that happens, you get the error. I was pretty convinced and left it there. Have not really experienced such a thing lately. I've had internet losses and tiles not getting recorded because of that, but after reload, both, the tiles and the energy are back as expected.

Edit: I dug into my mail and I had reported this in june this year. Here's the response if you're interested:
"Our tech team has already checked your account and there's a rare error with the synchronization. In this situation it appears that you have enough energy only graphically. This error occurs when our system detects discrepancies between your device and our database. The actual energy status on your game account was different than what was displayed in the game. Therefore, after you removed some tiles, an error occurred and the game did not let you proceed.
I can confirm that you did not lose any energy. Although the energy seemed to be there, in reality, at that particular moment, there was none. The amount of energy is fixed after reload. We would like to apologize for the inconvenience.

In order to prevent from such issue happening again, we would like to recommend you to kill the app using task manager each time you stop playing and reload the game more frequently. Also, please, make sure to update the app into its latest version. Thank you for the cooperation."

Chani

Abhi yeah, they claimed that when I lost the ruby energy too, but I didn't believe it because my normal energy discrepancy was at worst around a thousand back then, not exactly nine thousand.

I can't remember whether it was a no-internet or a diffferent error message I got then, though.

for most of this year my energy discrepancies were usually too tiny to care, although I half-remember being suspicious of something last week? but yeah, hard to prove anything when you weren't tracking your exact energy levels.

(also, expecting players to kill and reload the game every few minutes is not reasonable. it takes about a minute to reload, I'm not gonna futz around with that, especially when my kitchen needs refreshing now. I try to reload a couple of times a day (or every hour if I'm blazing through quests on food, but it's really hard to remember to do that and also hard to not lose focus while it's loading) and that's as much of a compromise as I'm willing to make 😛 )

pixel_player445227663

Chani Abhi
I appreciate the detailed replies. It seemed the issue you two had was a little different than mine but maybe somehow related to the synchronization issue. If it was a one off event I would just forget about it but like I said it has happened a lot but I couldn’t be certain until today. And I am certain because I calculated the energy I needed beforehand (otherwise the last tiles I leave before wanting to clear are all rubies or Amy’s and that’s no fun!)

It would all be moot if they just fixed the internet connection error problem! Searched the forum before posting and it seems it has been going on for a long time. I find it happens at least a few times daily - usually not long after starting to play. I loaded the game on my iPad because I was worried it was maybe an issue with my Android phone. But same issue in the iPad. And sometimes it seems like it could be related to the internet, like I have low bars, but other times not at all. If Alexa is playing music and Netflix is running on different devices next to me it just makes no sense! Like I wonder if it is even an internet problem or some other bug.

I don’t know - I’m already stressed when clearing something big like a challenge mine that the 2x bonus won’t work. Now I get stressed when clearing large tiles that it won’t be saved to the server. This game is giving me anxiety!

pixel_player58684214

My Last Tile Finder doesn't work properly. I'm missing one tile in Devilla's Office Building, but I can't activate the LTF. In Devilla Inc. Factory I'm still missing about 250 tiles (still working there) but here the LTF did activate, which is weird.

Chani

pixel_player58684214 can't activate how? screenshot?

gamemaster

pixel_player58684214

pixel_player58684214
The reason for the tile finder working with more than 10 tiles is that you used it last time the event was on.
The tile finder stays active for any location you use it on.
Thus when this event came around again, and on any other previous event, any locations you have previously used are still active.
That is one way where people will not complain that they used it previously and need to activate it again.
It is weird when you use it and just got into the location and it lights the path to the tile.