LAST UPDATED: December 3, 2020
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) UNABLE TO UPDATE THE APP ON iOS, THIS VERSION IS NOT COMPATIBLE WITH THIS DEVICE
If you have issues downloading the latest update and the following messages appear while trying to do so:
we are sorry to inform you that your device, unfortunately, does not meet minimum hardware criteria.
What does it mean?
Our app is using a technology, which does not support devices using less than 64-bit chip. There are a few devices, which have iOS version higher than the minimum required (iOS 10), but at the same time, they have only 32-bit chip. Due to this, although the iOS version is sufficient, the hardware does not meet the minimum criteria.
Unfortunately, we are not able to influence this fact, as the technology requires certain hardware criteria, which are not met in this case.
For this reason, we are sorry to inform you that in order to be able to continue playing Diggy's Adventure, it will be necessary to use a different mobile device or a PC.
Here is the list of the devices, which are, given this fact, no longer supported:
iPad 3rd Generation (Wi-Fi Only) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular Verizon/GPS) - architecture: Apple A5X 32bit
iPad 3rd Generation (Wi-Fi/Cellular AT&T/GPS) - architecture: Apple A5X 32bit
iPad 4th Generation (Wi-Fi Only) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/AT&T/GPS) - architecture: Apple A6X 32bit
iPad 4th Generation (Wi-Fi/Verizon & Sprint/GPS) - architecture: Apple A6X 32bit
iPhone 5 GSM/LTE - architecture: Apple A6 32bit
iPhone 5 CDMA/LTE - architecture: Apple A6 32bit
iPhone 5c - architecture: Apple A6 32bit
Unfortunately, if you used to play the game Diggy's Adventure on any of the above mentioned devices, it will not be possible for you to use the same device for gaming purposes anymore.
If you wish to continue playing the game on a different device with your original game progress, please, contact our support and let us know the information mentioned in this article.
2.) ANDROID (GOOGLE PLAY) APP CRASHING, LOADING ISSUES, TROUBLES UPDATING, RESOLUTION ISSUES
There have been also a lot of reports from the players, who play the game on their Android devices.
Players report the following issues:
- the game does not load
- endless hourglass spinning while entering the location
- issues with resolution
- troubles updating the app
- app crashing
If you encountered such issues in your game, please, enter the Play Store and download the latest update for your app. If there's no update, please, re-install the app - this will ensure that the latest version of the app is downloaded.
These issues should be fixed in the newest version of the app.
Don't forget to write down your player ID before doing so, in order to ensure that your original game progress wouldn't get lost 🙂
If the issues persist also after updating the app into its latest version, please, contact our support and let us know as many details as possible 🙂
UPDATE (19.12.2020): The new app version (1.5.454) was released yesterday, but there are still reports coming in about the game crashes (similar to what I have mentioned yesterday in this thread).
Please note that we are of course aware of them, but there are a few absolutely essential points I want to stress out:
For every player who encounters this - please make sure that you have downloaded the newest app version 1.5.454. You can always see this piece of data in the Settings menu of your game.
If you have it downloaded, but the crashes still occur, please contact our Support, and make sure to include the following pieces of information:
1) as many details about your device you can gather (type, brand, generation)
2) the full screenshot of your Settings menu in the game, just so we can be absolutely certain that you indeed have the highest version installed
3) brief description of what exactly is happening in your game (this can be really helpful)
Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀
Stay safe, diggers! ❤