Switch the music off?

Wampirz

How can I possibly re-play a "basketball exercise" in the Sunnyvale High School when the music is already on and everybody is dancing on the playground, getting into the way?

Roeland

Wampirz Should be possible to move from one side to the other. Probably a tile is still there and you need to dig it.

Wampirz

No cigar. To my best understanding there is no tile left, and the site is reported as cleared (334/334).
Strangely, I cannot step on neither side of the basket, even though there's no visible obstacle. I can push/drag the ball only vertically, and at every step I cannot move it aside or get behind it.
Here is the position:
(
Maybe I should scare somehow several zombies away?

Roeland

Wampirz push the ball forwards a bit, and then you should be able to walk left or right.

Roeland

But if the mine is fully cleared there is no real point staying any longer in this mine.

Wampirz

I tried many times, it is either I cannot move aside, or (when I can) the ball does not have place to move. Check it yourself - you have all the figures on the picture. Just remember what I wrote that the two places on the left and right of the basket are nor accessible to me (I cannot possibly step on them regardless of the position of the ball).
Please let the reason remain my little secret. Anyway, it is of no concern to the problem solution.

Roeland

Wampirz I get that this limits the movements and yes that would mean you couldnt get the ball to the baskets for an xp bonus (which might be a design error) In itself Diggy is not suck a he can go anywhere. If you think it is worth it for the bonus xp when putting the ball in the baskets then you will need to contact support via the button found in the game settings.

Wampirz

Roeland Thanks for confirming my thinking.
I will probably submit the case to support as I believe that the four fields next to both baskets should be configured as accessible. That would allow to play basketball even when the music is on. Unless... it is by design that some xps may become unavailable (and lost forever) depending on the way/order you clear the site.

Wampirz

Better picture below, showing all blocking figures in the centerfield. Moving the ball down (by any number of places) closes the area beneath it, so you cannot possibly get behind it to push it back to the basket:

Roeland

Wampirz I have looked in my game and I understand what you are saying. And indeed you cannot get the ball in the baskets. The reward is small but if you think it is worth the trouble, you will need to contact support.

Chani

weird, I went back and did the baskets after clearing the mine myself.... but the basketball was off to the side when they started dancing. for you to escape the hoop, you have to push it into a position that you can't pull it out of without trapping yourself again, like you said.

so yeah, your options are to ask support for help, or not get the bonus.

Wampirz

Well, I had posted a ticket to Support, but no answer so far. Maybe I missed something, and definitely the ticket number. True, I got the confrming screen with the tkt no, but I did not make any notes on it as I was pretty sure I will receive a sort of auto-email with confirmation, my problem description, and the like. But nothing appeared, neither in the Pixel inbox, nor in my regular mail given at the account registration. So... how can I possibly trace/search for my ticket? I tried to search the forum on that subject, but with no success. Thanks in advance for any link or hint on tracing my tickets.

gamemaster

Wampirz
There never has been an auto reply for tickets.
Like you i have never noted the number given.
After a few days i would redo it if there was no reply.
There is no tracing of tickets either.

Chani

Wampirz they used to have confirmation emails, but I didn't get one on my last ticket. double-check your spam folder, and if it's not there... well, pixel has been more active in the forum lately, so you could try posting on one of the announcement threads.

Chani

gamemaster There never has been an auto reply for tickets.

oh, maybe I'm getting it mixed up with another company. I could've sworn they used to have them.

Wampirz

gamemaster Pity to hear that - I hate to repeat myself, especially in the net which remembers everything forever. But next time I will make my own copy of the problem description before sending it to PF Support 😉
Chani Thanks for the hint. I kept checking my spam for a few days to no avail, then gave up. I should have been more patient: tonight I checked it again and found PF response dated yesterday. Unfortunately, I found it after my previous post, so apologies to PF. Let's see how it develops, but my hopes are low since the event is not accessible any more...