LAST UPDATED: November 13, 2020
here is the list of the most frequent bugs and issues, which have appeared lately or still persist:
1.) GAME CRASHES ON iOS VERSION 1.5.436
There have been a lot of reports from our players, who have experienced game crashes while playing - the app was just closed without any error message.
Such issue usually occurs while playing on older devices (iPhone 5s, iPhone 6, etc.) - it is caused by the operation memory of the particular device, as it probably does not meet the minimum requirements for the app.
From our experience, killing all currently running applications and reloading the game may help.
Our tech team is currently looking further into the situation to see, if there is anything we can do on our side in order to prevent from the issue. We will do our best to release a fix to this issue in the following version of the app.
However, releasing a new version of the app is a process, which may take a few days, as each new version must be approved by Apple, first. Therefore, if the above mentioned troubleshooting does not help, in the meantime, we would like to recommend you to use a different device to play the game.
We sincerely hope that the fix will be available soon - thank you for your patience! 🙂
As we already have all information, it is not necessary to contact our support regarding this issue anymore.
2.) ANDROID (GOOGLE PLAY) APP CRASHING, LOADING ISSUES, TROUBLES UPDATING, RESOLUTION ISSUES
There have been also a lot of reports from the players, who play the game on their Android devices.
Players report the following issues:
- the game does not load
- endless hourglass spinning while entering the location
- issues with resolution
- troubles updating the app
- app crashing
If you have encountered any of the issues listed above (or any other similar issues), please, contact our support and let us know the following:
1. the name of your device (for example, Samsung Galaxy Note 3, Huawei P7, etc.)
2. your OS version (you can find this in the settings of your device)
These information are extremely important for us in terms of further investigation.
Thank you in advance!
3.) LOADING ON PC STOPS AT 39% AND GREY SCREEN APPEARS
If you play Diggy's Adventure on PC and loading stops at 39% and this is how is looks like:
please, contact our support and send us a screenshot of the console.
How to do it?
- While trying to load the game, please, click on F12 button on your keyboard and open the Network tab
- Then load the game and wait until the loading bar stops moving
- After these steps, please, provide us with a screenshot of your whole screen.
This might help us to find out the cause of the issue - thank you for your cooperation!
We are doing our best to resolve this issue as fast as we can 🙂
4.) DEMOIRGON'S REALM - STUCK BEHIND A BOULDER
Did you get stuck like in the picture below?
Although we have already made some changes in order to prevent from such problem, if you encountered such issue, please, contact our support and we will help you out 🙂
5.) DEMOIRGON'S REALM - ERROR WHILE STEPPING ON THE BUTTON AT THE YELLOW LASER AREA
Have you encountered an error like this?
If so, please, contact our support and we will help you out 🙂
6.) HALLOWEEN 2020 NOT VISIBLE IN MOBILE APP VERSION 1.5.436
Unfortunately, the event Halloween 2020 might have disappeared in the mobile app version 1.5.436 - don't worry, it is just visual issue, all your progress is properly saved!
However, if you encountered such issue in your game, please, contact our support and we will help you!
7.) 27/28 MONSTERS DEFEATED IN PLAINS OF HELLSCAPE AND NO WAY TO CONTINUE?
Usually, if you are stuck on this quest at the progress 27/28, it is necessary to defeat the big monster using the blue laser like this:
However, there were a few cases, when players encountered a bug in this location, thanks to which they were unable to proceed.
Does your game look like this?
If so, hurry up and contact our support, so we can help you as soon as possible 🙂
Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀
Enjoy Terra, diggers! 🛸