Known bugs & issues - WEEK #46

ROMI

LAST UPDATED: November 13, 2020

Dear players,

here is the list of the most frequent bugs and issues, which have appeared lately or still persist:

1.) GAME CRASHES ON iOS VERSION 1.5.436

There have been a lot of reports from our players, who have experienced game crashes while playing - the app was just closed without any error message.
Such issue usually occurs while playing on older devices (iPhone 5s, iPhone 6, etc.) - it is caused by the operation memory of the particular device, as it probably does not meet the minimum requirements for the app.
From our experience, killing all currently running applications and reloading the game may help.

Our tech team is currently looking further into the situation to see, if there is anything we can do on our side in order to prevent from the issue. We will do our best to release a fix to this issue in the following version of the app.
However, releasing a new version of the app is a process, which may take a few days, as each new version must be approved by Apple, first. Therefore, if the above mentioned troubleshooting does not help, in the meantime, we would like to recommend you to use a different device to play the game.
We sincerely hope that the fix will be available soon - thank you for your patience! 🙂

As we already have all information, it is not necessary to contact our support regarding this issue anymore.

2.) ANDROID (GOOGLE PLAY) APP CRASHING, LOADING ISSUES, TROUBLES UPDATING, RESOLUTION ISSUES

There have been also a lot of reports from the players, who play the game on their Android devices.
Players report the following issues:

the game does not load
endless hourglass spinning while entering the location
issues with resolution
troubles updating the app
app crashing

If you have encountered any of the issues listed above (or any other similar issues), please, contact our support and let us know the following:

1. the name of your device (for example, Samsung Galaxy Note 3, Huawei P7, etc.)
2. your OS version (you can find this in the settings of your device)

These information are extremely important for us in terms of further investigation.
Thank you in advance!

3.) LOADING ON PC STOPS AT 39% AND GREY SCREEN APPEARS

If you play Diggy's Adventure on PC and loading stops at 39% and this is how is looks like:

please, contact our support and send us a screenshot of the console.

How to do it?

While trying to load the game, please, click on F12 button on your keyboard and open the Network tab
Then load the game and wait until the loading bar stops moving
After these steps, please, provide us with a screenshot of your whole screen.

This might help us to find out the cause of the issue - thank you for your cooperation!
We are doing our best to resolve this issue as fast as we can 🙂

4.) DEMOIRGON'S REALM - STUCK BEHIND A BOULDER

Did you get stuck like in the picture below?

Although we have already made some changes in order to prevent from such problem, if you encountered such issue, please, contact our support and we will help you out 🙂

5.) DEMOIRGON'S REALM - ERROR WHILE STEPPING ON THE BUTTON AT THE YELLOW LASER AREA

Have you encountered an error like this?

If so, please, contact our support and we will help you out 🙂

6.) HALLOWEEN 2020 NOT VISIBLE IN MOBILE APP VERSION 1.5.436

Unfortunately, the event Halloween 2020 might have disappeared in the mobile app version 1.5.436 - don't worry, it is just visual issue, all your progress is properly saved!

However, if you encountered such issue in your game, please, contact our support and we will help you!

7.) 27/28 MONSTERS DEFEATED IN PLAINS OF HELLSCAPE AND NO WAY TO CONTINUE?

Usually, if you are stuck on this quest at the progress 27/28, it is necessary to defeat the big monster using the blue laser like this:

However, there were a few cases, when players encountered a bug in this location, thanks to which they were unable to proceed.

Does your game look like this?

If so, hurry up and contact our support, so we can help you as soon as possible 🙂

🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸🕷🕸

Do you have any other issues than the ones mentioned here? Post them in the comments below, so we can see if we missed something! 👀

Enjoy Terra, diggers! 🛸

pixel_player840966575

ROMI
im not sure if this is even where I’m supposed to post this but I’ve been unable to play since yesterday’s update. It starts with a black screen for about 6 seconds and then the PF logo Pops up for a couple of seconds then I get the Diggy page with the load bar. It starts loading but never gets about 30%. I’ve tried many times to start my game and am getting frustrated because I’m not very computer literate.

Trazko

ROMI also slow on IOS after update. Also, I finished the last of the Halloween 2019 event and I chose to get double reward but no ad played and I only received 1x the amount.

pixel_player27765974

Thanks for all the hard work Romi and PF. I know getting old apple device owners back to the game asap is top priority. But for android mobile players we've all experienced massive lag since the update. Personally it takes about 60-90 seconds to load a new map if I enter a new room. Others have said 5 to 10 mins. And there are issues with screen resolution apparently for many. Personally I'm zoomed right in when the game loads but no other screen issues for me. Ivan was tagged in a few posts in our FB group. But of course get the apple guys fixed up first!

ROMI

pixel_player27765974 thank you for this report! Yes, we have received also some reports from Android users and we will attend to this issue, as well 🙂

pixel_player32290293

I am having exactly the same issue on my iPad 5th generation.

pixel_player82229878

Same

pixel_player95054087

I play on an Android tablet and since the update mine only loads to 62% then the screen goes black. I tried reinstalling the app but it still won't load. Any idea when this issue will fixed?

pixel_player45575409

Another squeaky wheel. Android 5.1.1 with latest system update on 11/10 will load to 60% or so and stop. Reinstall makes no difference. I need my Diggy fix!

pixel_player272381649

My app on iPad opens but only loads till 77%. Able to make energy, restate making energy, check on material but unable to get other tabs to open. Instead it becomes a black screen with a hourglass in the middle and than I am completely kicked out. Started about 2-3 days ago after last update.

pixel_player939838518

As of two days ago, this game stopped working on my iPad 3rd Gen with iOS 9.3.5. When I launch the game, all I get now is "Please update Diggy's Adventure!". When I tap the checkmark, it takes me to the App Store, but I only have the 'Open' option, not 'Update'. I checked the requirements on the App Store, and it says requires iOS 10.0. Not sure when that changed, as I've been playing it on this same iPad for quite a while with no problems. Is the iOS 10.0 a new requirement? It updated just fine on my 7th Gen iPad with iOS 14.2, as expected. Is there any official "Sorry, you're out of luck on your 3rd Gen iPad" from Pixel? Thanks!

pixel_player596988358

I'm on Android 7 and since the recent update (with the bigger PF logo) the game reboots every time I try to claim a 2x reward. Could be something wrong with the ads.

nostalgic_run

pixel_player596988358 I'm on android 8.1 and have similar ad problem. game doesn't reboot but it simply wont show any ad and wont give me the double reward 🙁 (restarting doesn't help)

pixel_player98910970

I have iOS 14.2 and after this latest update the game will only to 30% and then it gets stuck there.

pixel_player52616208

I have IPAD with iOS 10.3.3 and I can't even download the app update nor play with the app because it asks me to update it! Vicious circle here!

pixel_player938542119

pixel_player52616208 I am having exactly the same issue. Just going round and round in circles. Really annoyed now.

pixel_player326263398

I can’t get past the loading screen. It gets to about 17%, then asks for my info, then is just stuck and nothing else happens 😒 I don’t even get the percentage bar back.

pixel_player7149729488

I have still same problems.

New phone huawei p40 pro Stuck at load loading game only 78% and then it's end. Reinstall don't work

Old phone p30 lite only few lags when changing area.

What can I do?

pixel_player620733789

Habe seit gestern das gleche Problem auf meinem PC. Das Laden dauert ewig, springt dann aber doch rein (ca 10 min).

joemama53

Chrome on mac big sur will not load the portal game sits at 0%

pixel_player412646247

joemama53 I am having the same problem.

pixel_player67828688

joemama53 And me 🙁